williamshen26 | Posts: 4

Safari iFrame display differently between mobile and desktop.

Friday, April 6, 2018 at 01:56pm
0 votes
Hi We are displaying e-document in iFrame. On Safari, there was a known cookie issue described in https://developer.esignlive.com/forums/topic/cookie-issues-on-safari/ . We are ok with it as long as it shows description and guideline to the client. However we found that it only happens on the mobile version. On desktop version it just shows a blank page. Please suggest any solution that can help us. Thanks William
harishaidary | Posts: 1812

Reply to: Safari iFrame display differently between mobile and desktop.

Monday, April 9, 2018 at 08:24am
0 votes
Hi William, The cookie setting in your Safari browser has to be set at: "Allow from websites I visit". Is that the case?
williamshen26 | Posts: 4

Reply to: Safari iFrame display differently between mobile and desktop.

Monday, April 9, 2018 at 09:44am
0 votes
Hey Haris We just want to display the following message for user when they do not have the right cookie setting (screenshot attached): Session Expired Your browser needs to have cookies fully enabled. ....... Currently e-signlive display this automatically in mobile Safari, but in desktop Safari, it just show a blank page. We would like to show this error page in desktop as well. Thanks William
Attachments
Screen-Shot-2018-04-09-at-11.37.28-AM.png67.65 KB
harishaidary | Posts: 1812

Reply to: Safari iFrame display differently between mobile and desktop.

Monday, April 9, 2018 at 10:54am
0 votes
Sorry for the confusion I misread your original question. I will follow up with our maintenance team as to why it isn't the case. I will get back to you when I have an update.
williamshen26 | Posts: 4

Reply to: Safari iFrame display differently between mobile and desktop.

Friday, April 13, 2018 at 09:17am
0 votes
Hey Haris Is there any reply from the maintenance team? William
harishaidary | Posts: 1812

Reply to: Safari iFrame display differently between mobile and desktop.

Friday, April 13, 2018 at 09:40am
0 votes
Hi William, This issue was fixed in a previous version but somehow has showed up again. Our team is on it and I will let you know once this is fixed.
williamshen26 | Posts: 4

Reply to: Safari iFrame display differently between mobile and desktop.

Thursday, January 17, 2019 at 07:58am
0 votes
Hi As of today we still have this issue, can you give us an update? Thanks
Duo_Liang | Posts: 3776

Reply to: Safari iFrame display differently between mobile and desktop.

Thursday, January 17, 2019 at 10:03am
0 votes
Hi Shen, After a quick test, the inconsistent behavior still remains. I can create a support ticket on your behalf and let's see when it can be fixed. At the meantime, few potential solutions solving the cookie issue on Safari has been raised, I will also let you know when any workaround is officially recommended to use. Duo

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