Hand-drawn signature - Differences in the user experience

Hello,

I have successfully tested the hand-drawn signature value via the REST API. However, I have noticed some differences in the user experience when using a base64 string directly derived from a hand-drawn value compared to a base64 string derived from a signature image file using the import tool.

Scenario 1:
I retrieved the base64 string from a signature image file using the import tool. I updated the package with this value. During the signing process, the image does not fill up immediately. However, after the signing process is complete and the document is saved, the image becomes visible. This user experience is not ideal, as the user cannot see the image being used at the time of signing.

Scenario 2:
I manually created a package in the sandbox. I set the Signature type to "Capture Signature" and drew the signature at the time of signing. I retrieved the base64 string from this package and used it to update other packages. This approach works as desired because the image correctly fills up during the signing process, allowing the user to see the image.

Could you please provide guidance on what needs to be done to make scenario 1 work effectively? Our customers will be uploading their signatures, and we want to ensure a smooth experience for them.