Web (UI)

We have encountered several instances of multiple signers added to a transaction, but only one signer completes the esignature.  That signer then downloads the docs and has the other signers wet sign the document.  We then cannot access an evidence summary for just the one signer.  Is there a way to edit the In Progress transaction as far as removing a signer?  Thanks for any thoughts.  

We have a need to transfer completed packages from a signer to viewable from another signer.  We have had signers retire or leave the company and want to transfer their documents to be viewable by another signer.  For now we have set up delegation so that the new employee can view the old employee's completed packages in OneSpan.  However, if we remove the signer account from OneSpan, what happens to their completed packages?  Can they be transferred?

I am using this for employment application.  There are several pages on it that I need to have their name printed on it.  Is there a way to duplicate data entered in first textbox into another textbox further down?  (i.e.  First Name, Last Name.)

I see the conditional logic to enable a field, but not to put data in a field.

Not sure when this change was made, but previously in the designer view, adding Signature fields would show the signers name on the field itself. But now it no longer shows a name and appears to be color coded to the signers displayed on the left.

Is this intentional? Is there a setting we can use to reverse/change it? We have received a number of complaints from users about this.

Thank you.

Hello OneSpan team,

Could you please tell is it possible to upload multiple signature images (like '.../signature/image')?

So logged-in signer can choose between them?

Thanks,

Illia

Need some clarification on how to auto populate signatures. For example: if there are 10 places a person needs to sign, once they've added their signature on “capture signature”, how can they auto populate the same signature in the remaining 9 places instead of having to sign again and ag

 

As per https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/setting-callback-notifications,

the notification name for the e-deposit success event is EDEPOSIT_SUCCESS but there is no mention of names for e-deposit failed and e-deposit attempt failed.

Can you please provide the name for the same.

Thanks in Advance.

On Onespan portal when we open any transaction, We can see email id of the recipients but we cant see mobile number of the recipients. We want to know if there is any option to see the mobile number. We wanted to ensure if the mobile number was entered correctly by users. I can see there is option to see the number if we edit the transaction, But we don't want to edit transaction in production. I have attached screenshot.

Is it possbile to share templates between users to edit? Templates are available for all users to be selected when setting up a transaction but they not to edit the master.

Hi!

We are creating a package and sending it to our customers to sign.

Not sure if there is a way to give decline option to a specific signer?

Some code example in JAVA:
DocumentPackageSettingsBuilder documentPackageSettingsBuilder =
    DocumentPackageSettingsBuilder.newDocumentPackageSettings()
        .withoutOptOut()
        .withDecline()
        .withoutLanguageDropDown();