Forums

I have been using the .NET SDK solidly for about 6 weeks with no issue. My coworker mentioned 2 weeks ago that one day he suddenly could not create a signing package when he could the previous day. I could not reproduce the error (below) on my machine, so we had to pass some work onto another coworker due to time constraints.

I was working on my app Friday without issue, then today ran into the same error

Forums

OneSpan recently implemented "Signers can now: (1) upload one or more supporting documents to a transaction before the transaction is completed; (2) upload multiple documents in a single attachment.".

How do I turn this feature off? Our relationship was 1 to 1 with attachments and receiving zip files instead of photos is a breaking change to our current implementation. 

Forums

For testing I have minimized the attached PDF to just have one field, a single pre-labeled signature. Similar documents work fine but this particular one gives me a “noApprovals” message when trying to run it through an exiting .NET submission program which is already setup & working. I am not sure what "noApprovals" means here and why this document is giving it but not others.

Forums

Hello, I tried to make an API call to retrieve incomplete SENT packages, but the results included a COMPLETED package along with SENT packages. All COMPLETED pakcages were not returned, just one was.  Here is the call:


Page<DocumentPackage> packagesSent  = eslClient.PackageService.GetPackages(DocumentPackageStatus.SENT, new PageRequest(1,100));

I only want SENT packages.   Why would a COMPLETED package also be returned?  Is there another way to limit the results to just SENT packages?

Thank you

 

Forums

Hello, 
 

I have a scenario where I have a signer that is attached to a package but does not have fields to sign on a document. I am able to generate the url for the signer using this line of code in .NET
var signingUrl = eslClient.GetSigningUrl(new PackageId(id), eSignSigner.SessionToken); 

But it only generates when the package is created and not completed yet -- when all signers have signed the document and I debug the code down to where the url comes in, I get a 404 error saying the url can't be found for the user. 

Any ideas?

Forums

contract is a class with accessible properties that have been populated by this point and is a parameter being passed into the call here.

All the text anchors have been verified in the starting doc...

                string sourceFile = pdf.FullName;
                string LenderEmail = "[email protected]";
                bool CoBorrower = false;

Forums

Hello!

After a Package is Completed its available at the plataform the option to manually Archived the transaction . Ok with that.

But those the plataform do any "Auto Archived", like after X days of being Completed the transaction is auto archived. If the answer is yes,what the number of days (X) ? Is it configured? Where?

 

Tank you!

 

 

Forums

Hello Duo,

 

I am getting this error while using the latest chrome beta.

Refused to display 'https://sandbox.e-signlive.ca/login?destination=%2Fpackages%2Fj1oMqRKTUWPAUkJJyQjFsHigA-0%253D%2Fsign' 
in a frame because it set 'X-Frame-Options' to 'sameorigin'.

 

Thanks,

Nehme