.NET SDK

Hi, we are having integrated solution with our front end using eSignLive as the back-end. On the signing ceremony the first user after signing documents and completing his part of workflow does not get message what do do next. Is this an expected behaviour? If not how to fix it?

Hi, Our customers are periodically getting the following error while trying to publish an approval: "Unauthorized Access We're sorry. Your session may have expired. Please try again. If you receive this message multiple times, please contact support." I just checked the last customer who got the error and the user is listed as a sender, so that's not the issue. Can you help me figure out in what scenarios this error would occur? Thanks, Fernando

My company is new to working with eSign, I'm a product manager working on finalizing requirements for our development team and can't find the length of the Package ID. Can someone tell me, or point me in the right direction?

Hi ! I'm trying to update a package and replace the pdf document in it, but I get this error : Unable to update package settings. Exception: Le serveur distant a retourné une erreur : (403) Interdit. HTTP PUT on URI https://sandbox.esignlive.com/api/packages/-bANyCo4NvqdgiEPNbMG2tLdaRE=. Optional details: {"messageKey":"error.forbidden.cannotEditDeletePkg","technical":"package: -bANyCo4NvqdgiEPNbMG2tLdaRE= cannot be edited.","message":"Cannot edit or delete package.","code":403,"name":"Access Denied"} I did not sign the document or click Accept on the first page, but I can't update it.

Hi, I am trying to get a signing url for a package and get this error: Could not get a signing url. Exception: Unexpected character encountered while parsing value: . Path '', line 0, position 0. Unexpected character encountered while parsing value: .

How do I get packages awaiting my signature?

Hi, I'm looking at the designer https://developer.esignlive.com/guides/feature-guides/designer/. The designer enable you the modify the signer and add signatures. I would like to be able to get a similar URL but to allow my users/clients to upload their document and choose their signers. Do something like that exists? Because to acces the designer, I need a package created. To create my package, I need to have Signers, Signatures and a document. I would like my users to create their package with a Designer. Thanks!

Hi, I'm a little confused on the Signer Session. Right now, we created the package and then get the url via the GetSigningUrl via the PackageService. What I undestand : When the user go to the the url authenticate itself (via the question/answerm or the sms), the session is created automatically and will expire after 20 minutes. The url remains active until the transaction expired. About the session token. I am able to get the token from the transaction, after invoking the CreateSession(..).

Hello, I am confused how to add more than one files in a Package with different signers. Is it possible in eSign to add more than one files in a Package and get each file status from eSign. Thanks

Hello, I tried to implement "Create and Send a Package with the .NET SDK" but got following error. Could not create a new package. Exception: The remote server returned an error: (401) Unauthorized. HTTP POST on URI https://sandbox.e-signlive.com/api/packages. Optional details: {"entity":null,"messageKey":"error.unauthorised.noSession","technical":null,"packageId":null,"message":"Failed to retrieve Session","code":401,"name":"Unauthorized"} Any guideline how I solve this. Thanks