Forums

Hi,

I did set up in Data Retention for archived as 1 days. It was moving to archived folder but i am not getting any callback notification for Transaction_Archived.
will I get notification or I should mark the status as archived then only I can receive notification

Thank you

Forums

Hello Onespan,

I am currently having weird error.

On signing steps, when I click on 'Next' or 'Accept', (Only sometimes) Onespan prevents me to proceed with "Validation Error" (Please refer attached screen capture).

When I click 'next' or 'accept' couple of times again, the validation error goes away and it proceeds to the next signing step.

As I do not have any idea about how you guys process signing, I am wondering what causes this or how I can fix this.

 

Thank you so much.

Please let me know if you have any concerns.

Forums

Is it possible to have it so embedded documents can be signed by users without them needing accounts?

 

User accesses out system (we have their name and email)

Can we create a transaction for that user with a document, get the signing url, show it in the iframe, and user can sign without needing a onespan account? 

Forums

Please note that we are currently using .NET SDK to integrate with OneSpan and need to load layouts for sender accounts. Each sender is identified by their email address. Currently with the code noted below, we are able to load shared layouts but not layouts that are specific to a user. Our questions are:

  1. How to load layout by sender’s email address
  2. How to tell the layout is shared or not

 

Forums

We have a client who wants us to send the Invitation Email to begin a signing session to a customer's cell phone as well.  They claim that some of their customers don't have email (!) and only have cell phones, and that their competitors send links to sign docs straight to a text message instead of (or in addition to) the email with the link to sign the docs.  

Forums

I'm not having any luck with the code below to retrieve approvals. It's not outputting anything. Any ideas why?

 

using System;
using System.Collections.Generic;
using System.Diagnostics;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using OneSpanSign.Sdk;
using System.Net;
using System.Net.Http;
using System.Net.Http.Headers;
using Newtonsoft.Json.Linq;
using Microsoft.SharePoint.Client;
using System.Security;

public class retrieveFieldValues
{

Forums

I have implemented the designer onespan iframe into our system. I am using laravel for doing this.  My question is regarding the sender authentication code which is a single use ? How can we implement creating a package and use the sender authentication code so that when the use clicks on a button it directly redirects them to the onespan designer iframe where he can add documents and procedd forward ? 

 

Forums

Our client is receiving the error message "No Role found for signer email" when trying to send a package. We are creating a custom ID however the custom ID is guaranteed to be different (one ends in -1 the other in -2). only certain users are seeing this issue and are seeing it for every package they try to create. Our implementation is below.