REST API

Hello,

In the attached image, a signature properties interface we can see the Location: Client IP 172.16.4.81

My question is how can I edit this IP. Have been trying to send the "x-forwarded-for" header for the sign request, but the value sent is not applied. 

Even though I can see a change when I use that header in the request.

When I use that header I can see the value changes from 172.16.4.81 to 172.16.4.80, but this are not the values I sent in the "x-forwarded-for" header.

Guys,

I was told that there were now some new ways of doing the notary seal in the new signing experience. I have not been able to find any documentation on it and was hoping someone might be able to point me in the right direction.

Guys,

I know you guys have been improving things for the new signing experience and I wanted to circle around to see if this workflow has been improved.

When we want to change notaries for a package do this workflow.

1. Find and delete all documents that have a notary endorsement

2. Re upload the notary documents with the new notary id

3. Update package information with new notary id

Hi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message 

{"message":"Unexpected error. We apologize for any inconvenience this may have caused you, 
please try again. If the problem persists, please contact our support team.",
"code":500,"technical":"error.eslx.inputValidation.documentPreVerifyInvalidResponseNumberError 
[#c91ff7c9-3d7d-4a86-b3bf-281fd9c5fc0d]","messageKey":"error.internal.default","name":"Unhandled Server Error"}

When using attached javascript code to create and upload document 1 step below error is thrown:
 

Hi.
I have a requirement that after the package has been created, the user has changed its mobile number and the system has to send the SMS to this new mobile number.

In order to do that there is a way to update the package after its creation or I should delete the previous one and create a new one with the new mobile number provided?

Thanks.

Hello,

I am calling OneSpan API to fetch pdf using  {onepanurl}/api/packages/{packageID}/documents/{documentId}/pdf. But I am receiving the response in PDF binary string. I want to convert the response to a single base64 image which can be shown on a html page? I am using NodeJs. Can you please help with this issue. 

Hello,

I want to integrate the Id verification into my web application, I already integrate onespan to my application but i want add an id verification security to the signature.
I need help.
Thank you.

NB: I use php for my project.

How to change mail Subject, Mail body and Signature?

REQUIREMENT

We would like to be able to order our signers. For example for a document: SignerB has to sign before SignerA.

WHAT WE HAVE FOUND

OSS 11.42: This is an option to order signers from the OSS UI when initiating the signing ceremony.

OSS 11.41: There is no option to order the signers from OSS UI.

QUESTION

Is there a setting or config that would activate signer order in OSS 11.41?

Thank you for your help.