REST API

Here is the situation : We integrated OneSpan eSign into our Saas. As we wanted it completely withelabeled, we integrated the designer into an iFrame and we use the callback events listed here: https://docs.esignlive.com/content/c_integrator_s_guide/sdk/i_reports_and_logging/event_notifications.htm?Highlight=callback to send our email instead of OneSpan emails. The thing is there is an important email without any callback event.

Hi, Can we upload editable PDF for eSign? I am currently getting an error when doing so? Or is there an option to auto flatten in OneSpan? Thanks. Srini.

Guys - Is there a way to format the date capture to only be a date and not a date/time? I know we can do this with labels as we are currently doing it but was hoping we could format that date capture.

Hi, Can we add an signer after the package is created and the document uploaded? We are looking at a use case where there are multiple signers and we want them added as required when they are ready to sign the document. I am looking to do this through REST API. Thanks. Srini.

Hello, We are using capture signatures but something strange is happening. We have two accounts, one is used for development and one is for the customer, the account used for development has no problem, the signature is captured submitted and when the document is confirmed the signature is printed on the PDF. When we use the client account and try the same thing everything goes well but in the end the signature is not printed on the PDF. We're thinking it might be some kind of setup but we still can't figure out what, does anyone have any ideas?

Hi I created two procedures in the same package which includes REST API. One procedure includes rest api to attach a report say ABC and in 2nd procedure another report XYZ is attached to esign portal. My first procedure is working fine but in second procedure the following error shows: {"technical":"","messageKey":"http.status.400","packageId":null,"messageLanguage":null,"parameters":{},"entity":null,"message":"Validation Error","code":400,"name":"Validation Error"} When I try to run the 2nd procedure as a script, it works perfectly.

Is there a way to query server status to tell when a server goes down? We just got hit with an emergency maintenance on the Production server but didn't get any notification what so ever. Is there a way to resolve this issue for any future problems?

Hello, I have searched to find answers to this but can't seem to find them. I have seen forum posts showing how you can add a reviewer to a package using the Web (UI) however I can't seem to find the documentation on how to accomplish this via the Rest API or SDK. Ideally we would like to have a role in the package who does not have any signatures (or document accepts) but is still notified after all other signers complete. However, my understanding is that is not possible because only signers can be a part of a signer workflow. First off, is that still accurate?

How do I disable "Thank you" after eSign completion dialog box?

Hi, I have a scenario where a owner or a "power of attorney" can eSign the document. Currently, I have the JSON for teh rEST API to create the package where one signer can sign. Can I create the JSON where either of the roles can eSing, but only one can and it is done the other cannot eSign but can only view the document? Thanks. Srini.