REST API

Hi, I am trying to get evidence summary for a package . But it is returning a response with "Not Acceptable" and code 406. Below is the api url and response. Please help. https://sandbox.esignlive.com/packages/ZtUzoEKETaktXoVREFuRmuw_r0o=/evidence/summary { "packageId": null, "technical": "", "entity": null, "messageKey": "http.status.406", "messageLanguage": null, "message": "Not Acceptable", "code": 406, "parameters": {}, "name": "Not Acceptable" }

Hi guys, I was testing how to call OneSpan api from POSTMAN using this steps mentioned in this link but I keep getting this error message: There was an error connecting to https://sandbox.esignlive.com/api/packages/. Why this might have happened: The server couldn't send a response: Ensure that the backend is working properly Self-signed SSL certificates are being blocked: Fix this by turning off 'SSL certificate verification' in Settings > General Proxy configured incorrectly Ensure that proxy is

Hello Team, I have a problem with the order of the Consent Document and the Contract. I am using API to created the package and send the documents. In the beginning I was sending only a Contract. Last days I did some code changes to add the Consent Document. I used the code sample with I have downloaded from your website. I don't use the default Consent Document. I send my document via the API. I did the code changes and tested the same. Everything was working correctly.

Hi OneSpan Team - As per our requirement , the ESign process for 2 roles happen within the pega application process flow , We need not send emails to the Esign users to complete the Esign process via email and on to the OneSpan site . Is there any way by which we can block sending emails to users . We have tried setting null/blank but it does not help as email is mandatory and unique . The email attribute is below the Roles-Signers-Deilvery structure Can you please help .

Is it possible to access the address for a signer like we would for a Signer Title or Signer Company? I know there are two fields available for the address. Just looking to see if I can get the data back from them.

Hi OneSpan Team - I have gone through the below article and it mentions that the Session Expiry Redirect URL can be configured at Account Level , I have gone through my account and not found any configuration as such. 1)Do we nee to do this setting at the account level OR 2)In the JS code , as one of the events ? (As of now the events are not getting triggered for which I have started a separate thread on this forum) https://www.esignlive.com/blog/onespan-sign-developer-session-expiry-iframe Regards, Danny

Hi OneSpan Team - We have a requirement where when the ESign doc is loaded in IFRAME , we need to capture events (consent accept , E sign acceptance) via the window listener, we have included the attached JS for this purpose , but seems the events (default included) in the JS are called only for the first time when the doc is loaded , any other event is not captured even for the default , Can you please help us on this. Please find attached. Regards, Danny

Hi, I have a requirement to have an expiry date to be set during package creation or package update. I have read through the request and response related to packages and configuration and still could not figure out the procedure or field where the data should be set. I have configured the reminder notification using the API /api/packages/{{PACKAGE-ID}}/reminders. However, I am curious about there should be a certain max time when the notification will stop and the unsigned package will expire. Please help me with probable API (if any) or any other way it can be handled.

Hi Team - Once we have accepted the consent document , and when the document is loaded again to be accepted ,what we see is the the confirm button on top right above the the navigation tool , Also once the document is accepted and loaded again a false clickable link is shown which is what we dont need. have tried configuring the settings structure in the payload but seems not workable , Can you please help on how to set the visibility of both these 2 items as false and not seen on the UI/Document. Please find attached. Regards, Danny

Hi , I am trying to call the RETRIEVE INFORMATION ABOUT A PACKAGE api and getting the below error. Can you please let me know why i am seeing this error.