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We are using Apex SDK to create transaction in OneSpan, we aren't using OneSpan Salesforce Connector. We have API key for authentication. When the user create transactions in OneSpan from SF, sender is always OneSpan's user attached to master account.

 

My question is how can I map SF user with OS user/role/signer so that when User X creates a transaction in OneSpan from Salesforce SENDER must be User X and if User Y creates a transaction in OneSoan from Salesforce SENDER must be User Y.

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I was trying to implement Call back service in Salesforce from One Span. I have implemented all the steps in Salesforce mentioned in Part 1, Part 2 and Part 3. But however when a transaction is completed in One Span my apex method is not being called. No logs as well. What is the best way to debug this. Please guide

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We have a template in eSign which uses custom label to populate values in the document with signer information e.g signer DOB, SSN. Currently our user use bulk file upload feature to create multiple packages for each signer in the One Span Application. Currently, there is no connection between the One Span application and Salesforce. We aren't going to install the One Span connector as well. We will be using Apex SDK for the integration.

 

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Good morning,

We have been implementing OneSpan APEX SDK and the event notification feature is working great in the sandbox.  When we went to update our OneSpan prod account with our config / refresh token we get the following response:

 

{

    "messageKey": "error.notFound.userNotFound",

    "technical": "Could not find user with uid 'aXXXXXXXX'",

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We're not using One Span Connector for Salesforce. We will use Apex SDK.

Our OS production license has 3 users and the same three users exists in Salesforce. How can I set up a authentication between Salesforce user and OS users? so that OS can understand who has submitted the request from Salesforce.

e.g. If I submit the transaction request from SF to OS using common API Key, how will OS understand who has submit the request (meaning who is the sender). Do I need to call any API to get the role details and then manually set the sender in the apex?