General Questions

Hi team, In our current implementation, the email notifications for package completion event are meant to be sent for each signer, and CC to the package owner by default. For example, if you have two signers, then the package owner will receive two notifications in total as it is meant to be. But we have a client who's asking whether their package owner can avoid receiving multiple CC'ed emails. Any workarounds for this? Thanks.

Hello, If for a single package there are three signers in which two have same email Id, and its a case of In-person, is there any way to allow same email address for two different signers. Thanks, Aniket

I want to remove the scroll bar in the esign iframe. we need the iframe height should be dynamic and match to the content height. Please find the attached screenshot. I am getting two scrollbars business don't want that. So want the iframe height to be dynamic based on the content. How to achieve that?

For the esign iam not able to get the iframe height based on the content of the document. If I try to fetch the content height of the esign I am getting "cross-origin error". I have 3 section element inside the iframe that is main, header and footer. I need to get the height of these 3 elements and need to sum up this for the iframe height. But i am not able to get the style elements of the esign source.

I want to show template documents to our reviewers but they can’t update the fields. I knew that to use designer mode, packages have to be in draft folder, but I want to disable editing for users. Can anyone suggest me how to achieve this? Thanks. Khatri

I read that now OneSpan can automatically identify the form fields if a pdf file with forms is uploaded. Is there a standard syntax we can use to name the form fields so that they are automatically recognized?

We know it is possible to configure the Reminder Schedule (days until first reminder, days between reminders, number of repetitions) at the package/transaction level after the package/transaction is created, using API before 11.16, both API and UI after. What we try to find out is whether it is possible to configure these Reminder Schedule values at account level, also what the default system values are. We have tried to configure the template, but these values seems not being applied to the new package/transaction created from the template. The version tested is 11.13. Thanks.

In our workflow, we have one situation that customer will enter an actual written signature. But we see there a "E-Signed By" watermark over the signature. Is there any way to hide this watermark?

hi, we have developped a platform that make it easy to integrate digital signature solution with differents internal application in a company. a customer is interested and thus we need to deploy our platform in their Azure web application. my idea was that is to request a sandbox + prod environment for each customer; this will make it easy in case there some customization. do you think this is the best way? the other solution could be: * use our sandbox environment * request a new account with customer email into our sandbox * for the production environment we use a specific environment for t

We are Generating the documents from another vendor WK(Wolters Kluwer) and passing it to onespan Esign.But we are facing issue while mapping the X/Y coordinates. Because top/left fields of e-sign are calculated from top left of the page and Wolters Kluwer works like x/y coordinates start at the bottom/left. Please share the field name of Esign through which we can map the x/y coordinate or bottom/left coordinate of Wolters Kluwer(Wk) with Esign.