General Questions

Good Afternoon, I am using the On Premise verson 6.5 and recently tried to download the evidence document from a finished package. However that document was blank. I have tried turning on a couple of the backoffice settings, specifically "Evidence Summary" and "e-Witness recording", but this doesnt seem to cause this document to be available, either on existing packages or newly signed ones. Can you tell me the settings i need to turn on in order to produce this document?

1. I created a function app in azure portal for the callback to download docs. 2. And then I created some transactions through the Dashboard. 3.

I receive eSignLive Callback failed emails sparingly, even though I receive the callback successfully. The email body resembles the following: URL: https://wwwmywebsite.com/listener/ Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_COMPLETE","sessionUser":"Signer","packageId":"mypackageID","message":null,"documentId":null,"createdDate":"2019-04-16T21:11:56.807Z"} Reason(s): java.util.concurrent.TimeoutException Any idea how I can prevent these all together? Sometimes a week goes by without receiving one, and sometimes I'll get 2 in a row.

Hi Duo, Could you please point me to how to fetch the list of values, default value and the value chosen by the signer using sdk and rest? Thanks!

Hey, Do anyone happen to have email templates or a guide regarding making HTML emails that are able to be rendered properly cross multiple email clients? Thanks in advance! Oliver

Hello, We have the below field in our pdf: {{esl:Signer1:textfield:size(200,50)}} Can you please let us know how to make these fields required and how can I set the max field length for these fields. Thanks!

Dear all, As you can see from the screenshot attached, normally next to the radio buttons we have the text “Agree”, “I don’t Agree”, which seem to be covered(hidden) by the placeholder markup code in the produced document in the Signing Ceremony. The markup I am using to add the radio buttons is: {{*esl_Radio1:signer1:Radio:Group("Option1"),size(12,12)}} {{*esl_Radio2:signer1:Radio:Group("Option1"),size(12,12)}}

Hey team, We are looking for setting different contents for each email templates. I found some information about email message from this link: https://developer.esignlive.com/guides/feature-guides/email-message/ Is there any way to use email message in the customized email template? Thanks in advance! Hanyu

I was wondering if there was any way to have a signer sign twice in the signing order. Here's an example of what I'm trying to do... I work at a university and we want to put our faculty evaluations in eSignLive. So first the faculty member will fill out the evaluation with a self-evaluation of their performance and sign it. Then it would go to the program director who would review their evaluation, provide their own feedback of how they believe they have performed and sign it.

Hey team, How we can replace the default email with our customized email? We are using .Net SDK. Thanks, Hanyu