General Questions

Hey there! Im currently using the sandbox, to make prove of concept and im trying to anwser some dooubts. 1 - When passing to a production environment the sandbox is migrated or stays as it is? 2 - When passing to a production environment the templates and the layouts are migrated? Is automatic? Or I need to recreate then step by step? 3 - How long normally does it take the GoLive Process? 4 - What about branding, is there any branding that only can be done by onespan support? 5 - The message content of the emails, how can i define the default text for the default emails?

Good day, We want to remove the exit button from thank you dialog. After contacting support, I've been told that it's not customizable, but there's a workaround by using iframe and notifier. Could anyone share the working example?

Guys, We are having an issue where a signer completed a transaction and then the transaction went into DRAFT mode. Is there a way to see a history to see what happened and what would have caused the transaction to go into DRAFT mode?

In order to access Rest API for documents retrieval, i have to provide "Authorization: Basic api_key". How do i get Basic api_key?

Hi team, Our client has a question that if they have an API Key, how they can know which email is associated to this API Key? Please advise if you need any further information. Thanks,

Hi, Every time When I create template, a default document named “Electronic Disclosures and Signatures Consent” is created. I don’t want this document. Is there a way to do this? Thanks

Hi all, If we wanted to use a source or reference account settings for a target account's configuration, can oneSpan ensure that the configuration is duplicated accurately or is there a chance of human error. Does oneSpan promote account configuration file/object, use an account copy utility, or manually set the various account settings? Thanks..

Hi, I'm just looking for the latest list of all available back office changes that can be applied to our accounts and can't seem to find it anywhere after searching the forums or the documentation pages. Is that list publicly available anywhere? Thanks! Mitch

Let’s say we have an agreement that will be sent out to 5 individuals. If 2 of them sign then the agreement would be considered complete and the remainder would not need to sign. Is that type of flow supported?

We have a scenario that if a customer signed the contract but didn't complete the payment, when the person came back again, he needs to do the whole transaction again. So, for an archived package, can we use the same customId and Package Name? Thank you