General Questions

Hey there, In our project, we have one scenario requires embedding two signing ceremony in two different iFrame div at the same time, one for each signer of a package. I am also using event notifier from this documentation: https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm?Highlight=notifier Everything works fine but my question here is, because the message returned to me is very vague like this "ESL:MESSAGE:ACTIVATE_EVENTS" , how I can identify which signer triggered the event? Thanks,

Good afternoon, My team is using the On-Premise version of ESignLive. This weekend, we updated one of our environments from version 6.2 to 6.5. We have done this in the past to the lower environments more or less successfully, however this particular instance has an error that is not being encountered elsewhere. When running code using the .net SDK that includes .WithAda() we get an exception being thrown. this exceptions is: {"code":500,"message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again.

I set a package language with French.

final DocumentPackage documentPackage = packageToBuild.withLanguage(Locale.FRENCH)

Nothing changed to French except the embedded Consent pdf in the page as attached. However, I am actually expecting every single word in the page presented in French. Likewise, nothing is in French in my Contract pdf, the 'Download', 'Download All Files' and so on in the header. I wonder if it's a default behaviour with the language setting. Is it possible to change everything in French?

What is the recommended way to be able to rapidly develop and iterate on a series of forms we're using for application integration, then be able to deploy them to a production instance? I tried the tool recommended by OneSpan's phone support at https://developer.esignlive.com/code-share/esignlive-copy-tool/ however using it causes it to crash with a NullReferenceException. Manually recreating the forms every time is not a workable option due to the number of forms and the fact that we're using labels as anchors to deploy dynamic content before emailing the forms to clients.

Once a customer submits a document for signature, does the system automatically cancel the submission after a certain amount of time? We have an application that is using the .Net API to submit documents for signature. We had a customer submit multiple documents several months ago that no one subsequently signed. These submissions now show as "canceled"; however, the cancelation was not issues from our software. I checked around the forums and documentation, but could not locate any information on an expiration period.

We've a scenario where there is a standard form that has been filled out by multiple people and it needs to be signed by a single person. We've created a document layout for the form but is there a way from the eSL UI to apply the layout to all the documents that were uploaded to the package? If not, is there any other way to achieve this other than manually applying the layout to each of the documents.

Do we need to create new forms (pdf) using GUI or existing forms (pdf) will work with minor modification ?

Hi team, We are using iFrame to integrate esignlive in our portal, we are unsure how to make the display of documents responsive. Normally, we would set the iFrame at a fixed rate, and this would then cause the user to have to scroll horizontally to read a document. Any ideas on how we can solve this (i.e. avoid horizontal scrolling)? Thank you,

Hello, Is there a way to ensure that person who receives the email with link for signature is the person who actually signs the document. If i was set as a recipient and forwarded my email to somebody else, the document will be still signed with my name but not by me. Any ways to avoid this, except SMS code? Regards, Tomasch

When I add a word document to an esign package it seems to be converted to a PDF as it's uploaded and all of the documents I can download from that point are all in a PDF format. Is it possible to maintain the Word format in the download packages?