General Questions

Hi, 1) Is there any API to retrieve list of Layouts for a given sender 2) is there any API to retrieve list of package Ids for a given sender thanks Neel

Hi, We have been using SMS Authentication for Signing Ceremony. First time when user clicks on link in email, a sms was sent. But after 2hr when user clicks on the same email link again no new code was generated and was able to use the code sent earlier. If this normal behavior? Or there is some specific configuration needs to be done to expire the code after sometime? We are using JAVA Rest APIs (just in case if that matters)

Hi All, I have a scenario where I have an e-signer that will not have an email. Example: An elderly person is in an office, signing a contract to rent a room/apartment/service in a retirement home/nursing home/home services. This elderly person does not have an email (no technology).

Is it possible to break down the date into Year, Month and Date into 3 different columns using REST APIs?

Can we upload a signature for the sender via API? And use it for future use. So that the sender won't have to do manual signing everytime

I checked that the Opt-out function is good. I also checked that the Notification email went well. But after the INK-it opt-out is completed, the screen like the attached image is exposed. How do I handle this screen if I don't want it to appear?

Hi, I am trying to get the signing status of a package using the following SDK call: eslClient.getPackageService().getSigningStatus(packageId, signerId, documentId) What I noticed that this call has inconsistent behavior while returning package information. On some occasions even if a package is available in the Sent/Inbox status it comes back with a response(example): ERROR com.silanis.esl.sdk.internal.EslServerException: Could not retrieve signing status.

Hi, When creating a package and calling the setName method with a string containing a period or dash the JSON response says deserialization failed, upon further inspection there were also code 400 "invalid state" messages included. How can we fix this? Are there any links to the 9.4 API or documentation? I was able to find 9.5 source code but not 9.4. Thanks.

:"error.validation.packageManagement.invalidState","message":"This package is in an invalid state for requested action.","name":"Validation Error"

Is it possible to download a completed package in a normal folder (not zipped)? If not, can they be unzipped pragmatically after download? Thanks Jack

Currently, we offer our customers a separate download service for signed-documents and evidence summary. Customers, however, want to receive a download to the Electronic Disclosure and Signature Consent. When I found out the related content in eSignlive, I couldn't find the way to download the document. Can eSignlive has the way to download Electronic Disclosure and Signature Consents? If so, Could you provide me the URL or coding?