General Questions

Hi, We have a scenario wherein we are rendering the signed document (pdf) in an application named Alfresco (it is a workflow tool) using its built-in pdf viewer. For some reason, the signature doesn't show up in that viewer but when we open the document in adobe pdf viewer it shows up. Could you please let us know if the signature mark on the signed document is a watermark of some kind or of any other type? We want to get this information back to Alfresco so that they can resolve the issue. please assist thanks Neel

Hi, When creating the package programatically (using the REST API / Java SDK), can we configure signer workflow? i.e. signer1 signs first and then signer2. The default behavior is that there is no workflow i.e. all signers get notified simultaneously. please let me know thanks Neel

Hello, I'm using c# / .NET to code. I am having trouble writing signatures on pages other than page(0) of uploaded documents. In my DocumentPackage, I use the "FromStream" method and stream a multi-page (3) pages document. However, in code, when I simply write, .WithSignature(SignatureBuilder.SignatureFor(email1Signer1).OnPage(1).AtPosition(100, 450)), an error is thrown. How do I tell the eSignLive system, I working with a mutli-page document, if the ".OnPage()" method is not the correct one. Thank you, DaveG

MS word has several different techniques for fields (content fields, bookmarks, and form fields). I’m not sure which technique I should be using and what are general best practices for setting up word templates. Is there any advice on this?

What is the recommended best practice to connect integration code to a SSL secured backend? Any help/guidance would be appreciated. hsamson

What are the inbound IP addresses for eSignLive? And do these change with the new Sender UI (i.e. the new *.esignlive.com domain vs. *.e-signlive.com)?

We have a need to include previously signed forms within an application package that we send to the client. The request is to have a way to insert these signed documents into another PDF. When attempting to do so in Adobe Pro we are advised that the PDF is password protected. When trying to find alternate solutions such as PDF printers to print a flattened PDF we are getting errors. We noticed that PDF assembly permissions are disabled.

Hi, I've tried to fill fields with non-latin characters like łóźćżę, but the result in signed PDF is wrong (see attachment). Is there any way to enable UTF-8 for it?

We're looking to whitelist all possible eSignLive IP addresses for the notification events that we will receive for our packages. Could you provide a list for the sandbox, preview and production environments? It would also be useful to know how often this list changes.

Does esignlive support fill-in pdf files? our scenario is that the first signer enters the data in the fill-in pdf & signs it. The document then is routed to the second signer who signs the document to complete the workflow. please let me know