General Questions

Question regarding Document Signing Certificate of Completion with session purge: A customer is asking if he could purge an eSignLive session, would the Document Signing Certificate of Completion also get purged or does it maintain a separate record of that? This is for litigation purposes only;

Hi, I have looked at the REST API documentation (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm#) but it doesn't seem to have a REST API to retrieve a package from eSignLive say based on the package id Can you please confirm on this and suggest alternates. thanks Neel

Are there any utilities for purging expired eSignLive packages? In other words, is there anyway we could have you purge packages that are older than a certain specified number of days? Or maybe purge all packages created before a certain date?

Hello, I'm trying to figure out how to program a page on my IIS server to handle event notifications. My research has turned up various topics and code snippets (jQuery, VB.NET, C#, java servlet, cross-domain, etc) but I'm not sure how to put it all together in order to simply receive ("get") the posted json payload from esign. Any suggestions would be greatly appreciated.

Hi, Does eSignLive provide any mechanism (feed / API, etc.) to export out the statistics at an account level (e.g. # of packages created per sender, datestamp signed, etc.). Many organizations have standardized dashboards to display metrics & statistics across various levels within the organization and the applications feed into such dashboard by providing the necessary details. please let me know. thanks Neel

Hello, Is there any way to shrink the size of the E-Signed by text seen in the attachments? We are using hand drawn signatures, and the sign all signatures. The E-Signed by text is fairly big and makes it difficult to see the actual signature. Thanks.

adding screenshot > adding support email > [email protected] hello team, wasn't able to find an email to contact support, but for me the sandbox is performing extremely slow. the last response i received from the REST api provider was: {"messageKey":"error.internal.default","technical":"EsepCommand timed-out and no fallback available.","message":"Unexpected Error. Our technical staff have been notified and will look into the problem. We apologize for any inconvenience this may have caused you.","code":500,"name":"Unhandled Server Error"} which was around 430: EST.

Hi, Using Fast Track mechanism, once the package is sent for signing, the signed package is named as the name of the template used in creating the fast track. We have a scenario wherein we are subscribing to the package-complete notification and have a code that gets executed on receipt of that notification. The uploads the signed package to a shared folder location.

While trying to add the document of one package to other package, am getting an exception : Bad Request(400), message:"Cannot upload the document. Please make sure it is not locked." How can I unlock the document and add it to other package?

Is there a way to capture the session expired event for a signer?