General Questions

Hi Team,
Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right?

FYI,

 Email messages after delivery fail

 

Is is possible to add a new signer to a document which is already signed?

I tried with below code

PackageId packageId = new PackageId("orB4GBrQKn33YIF6XJFgDMGdkb4=");

    ossClient.ChangePackageStatusToDraft(packageId);

 var package = ossClient.GetPackage(packageId);

    var document = package.GetDocument("SampleDocument");

Hi,

How OneSpan extract the text tag field from PDF? 

for example: for Acrofield PDF, we are using itext to read acrofield as PdfReader.getAcroFields().getFields(), do you know how to read text tag using itext? or using different jar?

thanks,

Cindy

https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/using-javascript-event-notifiers

For the events listed as "Can Event Be Temporarily Stopped?" what does that mean?  For example ESL:MESSAGE:STARTED:SIGNER_COMPLETE is listed as temporarily stoppable.  Does that mean that it is possible to halt the completion of the signing for that signer.  If so, is there a time limit on how long it can be halted.

Hi is there a way to add information to the signature reason that is shown on the PDF when viewing the signature properties?

Hi Duo;

Can you share the link to the most current ADA Compliance documentation and the most current VPAT?

You can send link to the email registered to this account.

Thanks!

I was trying to add a new document to existing package and got the following error

Cannot edit or delete package.","name":"Access Denied"

I serached the forum and found out that the package should be in draft state, so I changed the status to draft and able to add new document to the packge, but now when I click on the link in email, I am getting "Unauthorized Access", also on the sandbox admin site, I can not see the new document which I added later.

I have attached the screen shots, also the code I used.

I have one question regarding Text tag, can we define a name for a text tag?

For e.g, in the below text tag, can we set a name as well? So that when we retrieve the value we know that the value corresponds to that particular field.

{ * esl_FIELD2:Signer1:textfield:}}

I would like to know if anyone has or disables any of the auditing that OneSpan enables in MS Dynamics.
 

I would also like to know if there are any repercussions with disabling auditing for OneSpan in MS Dynamics.

Good morning,

I am an insurance administrator and attempting to use the Bulk Download Transactions tool that was provided to me by OneSpan Support. We have over 500 new employees that are required to sign their benefits enrolment form and beneficiary information. I know the form can be sent out from OneSpan using the Upload Bulk Recipient File feature. I need assistance in how to utilize the tool to download all returned signed forms at once, instead of saving each one individually. Is someone able to please assist?

Much appreciated,

Stephanie