At Onboarding Accounts we have an issue with customer signed documents including Customer Agreement, Statement of Income, Customer Consent which in some cases OneSpan does not return to PEGA or there are delays in response. which causes the Unique Client File to be incomplete.

If possible we need to hold a call with a technician to solve this incident in production.

If you need some examples of client IDs for which we did not receive the documents, please let us know.



Dear Support Team,

We have tried the REST API of the Identity Verification Rapid POC, and we was able to generate a transaction HTTP URL and we opened it from the Chrome Browser of an Android device and completed the transaction successfully, now we need to integrate the IDV within the onboarding screen of our mobile application, so please could you provide your feedback and suggestions on the below inquiries :