mattsota's account

The email with the link has been forwarded. 

The package ID matches, but my URL does not. I'm trying this through our Dev environment.

https://sandbox.esignlive.com/a/transaction/AsMKvnC_NNhym0HhHMwWr6M5Z0E=

More info for you, that might be helpful.

1. We are setting up Remote Signing, using the API, for the very first time. Brand new functionality. 

2. I'm thrilled the email got sent appropriately, yay! Just the URL seems broken.

3. I see that I can edit the package, but I don't see anywhere I can edit the 'transaction' explicitly, via the portal. 

4. I don't see anywhere in the portal that references the URL. I expected the portal to use the URL that is itself, but if it is specified elsewhere, I'm not seeing it.

Thank you for any assistance, education and clarity you can offer. I'm willing to research what I can on my end.

Reset everything, but URL in the email still seems to be a mismatch from the sandbox.esignlive.com Portal.

https://apps.e-signlive.com/authentication?target=https%3A%2F%2Fapps.e-signlive.com%2Ftransaction%2Fjn-ZUjTzzJFA6WKDeY8rKayFIrY%3D%2Fsign&loginToken=WTQ1SXhteW1xxxZVMW5FczZCOVgwbFNWTkcvY09wSGVZa0dCNWlDckF1U3dpeXZlTG1iWGlscz0%3D

So we potentially found the issue with the URL mismatch. But the question remains, why is the transaction being sent to "sandbox.esignlive.com", getting emailed out to users with a link to "apps.e-signlive.com"?