amfulton's account

Hi Duo,

I am trying to copy template layouts from Sandbox to PROD using v1.5.6.  I have used this many times without issue.  Today I am receiving the following error:  "Request did not success.  Error retrieving sender's api key with email....xxxxxxxxxxxxx, please try again."  Note: I am trying to copy under Option 2 - under target account owner.  I need these templates to PROD for tomorrow.  Are you able to assist?  I have raised a ticket with Support as well.

Hi Duo,

I am trying to copy template layouts from Sandbox to PROD using v1.5.6.  I have used this many times without issue.  Today I am receiving the following error:  "Request did not success.  Error retrieving sender's api key with email....xxxxxxxxxxxxx, please try again."  Note: I am trying to copy under Option 2 - under target account owner.  I need these templates to PROD for tomorrow.  Are you able to assist?  I have raised a ticket with Support as well.

Hi Duo....We are using the Package Export & Download tool v1.4.2 to download documents from a US2 Sandbox account.  When we enter the 'account' API key, and have 'Exclude Attachments disabled' and 'Include Audit Trail, Include Signed Documents and Export All Status' enabled, it will only download packages that the Owner account created...not other individual Users/Senders.  If we disable 'Include Audit Trail', then all packages are downloaded regardless of who created them.  However, in the PROD environment the process is working fine....no issues.  The only thing we noticed is that in Sandbox we have Release 11.45 and in PROD it is Release 11.44.  Can you please investigate and advise.  Thanks Anne-Marie