andrewboka_1's account

Duo,

I originally asked this question to the support team through an email ticket and I would like to follow up on your response. You  mention that it is not possible to integrate the group signing session directly into the application because this must be done through the sender portal. Would this change if I were to enable SSO authentication for the signing group?

Duo,

Thank you for the quick reply. Would it be possible to start a signing session for a user who is part of 2 different groups that both require signatures on a document? Or would I need to initiate 2 different signing sessions in this case? 

Hi Duo,

I'm assuming this can't be changed in the OneSpan sandbox account but I was wondering if it would be possible to customize this iFrame option when using a dedicated on-premise solution.

Also, I am having trouble adding a group signer to a package and successfully starting a signing session. If I add the signer when creating the package then everything works fine but if the group signer is added at any point after creating the package (either through the Java SDK or the OneSpan interface) then I am unable to access the signing session and receive the following error:

Caused by: com.silanis.esl.sdk.EslException: Could not get a signing url.
tracker-acs-162_1        |      at com.silanis.esl.sdk.service.PackageService.getSigningUrl(PackageService.java:1296)
tracker-acs-162_1        |      ... 137 more
tracker-acs-162_1        | Caused by: com.silanis.esl.sdk.internal.RequestException: HTTP GET on URI https://sandbox.esignlive.com/api/packages/JY3ZIHOSqFLaE1qYyipAA65RdnM=/roles/934a3f14-d490-4c76-ad09-c98dd427abe3/signingUrl resulted in response with status code: [500, Internal Server Error]. Optional details: {"messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","code":500,"name":"Unhandled Server Error"}
tracker-acs-162_1        |      at com.silanis.esl.sdk.internal.RestClient.execute(RestClient.java:214)
tracker-acs-162_1        |      at com.silanis.esl.sdk.internal.RestClient.get(RestClient.java:324)
tracker-acs-162_1        |      at com.silanis.esl.sdk.internal.RestClient.get(RestClient.java:316)
tracker-acs-162_1        |      at com.silanis.esl.sdk.service.PackageService.getSigningUrl(PackageService.java:1292)
tracker-acs-162_1        |      ... 137 more

I would like to know how I should be adding group signers once a package has been created so that it is possible to start a group signing session for that signer. 

Thank you,

Andrew Boka

Edit: I actually solved my second issue with the group signers by using the deprecated withRoleId method/option when adding a new signer from a group.