ChrisBrown's account

I will pass this on to the application owners and see what they want to do. Thank you for this information.

Thank you for the response. I am now going to look into trying to implement what you have stated. I do have two challenges in this. The application i am updating was made using the Silanis.ESL.dll that allows for use of dotnet objects rather than working with the API directly. all the example provided are assuming the direct connection to the API. I have spent a little time trying to find the equavelent methods provided by this dll to add the fields you mentioned, but i am not seeing them. It will probably take me awhile to convert over from one to the other while retaining existing functionality. which i will have to do prior to attempting any of the suggested changes. Second, I am not the person who creates the PDFs and need to coordinate with this indivudal. Basically, ill likely need to come back to this thread after some time rather than immediatly. Thank you again.

Thank you very much. I was able to get the button to place a signature on the accessability mode screen using the pdf you supplied. Unfortunately, it does seem that the templates being used by my process, while tagged to allow ADA mode, do not do signatures the way they need to be done by this process, however that is my problem and not yours.

#1 and #2 have been confirmed to be correct. and we do get a stacktrace in the backend, but unfortunately, it doesnt seem to contain information useful to tracking down the specific problem, just that the exception was thrown and where in the code it was thrown from, which as we cant see the code, doesnt help us much. the stacktrace is attached if you can have your R&D look at it and see something we are missing. #3 i would like to get some clarification. We have not expressly set anything in back office to enable ADA. at least not on purpose. Rather, we use the .Net SDK .WithAda() flag on package creation to turn this feature on. This is both in the working environment and the environment that throws the error. Where in back office would i find the ability to explicity set this? if nothing else i can check to see of someone else set it without our knowing in the other environment. edit - i apparently cannot attach a text file, so im just putting it at the bottom of my post END: com.silanis.esl.rest.resource.DocumentResource@daf3076c.uploadDocument elapsed (ms): 1844 [2/11/19 15:24:33:772 CST] 00006b1e ThrowableMapp E EsepCommand failed and no fallback available. com.netflix.hystrix.exception.HystrixRuntimeException: EsepCommand failed and no fallback available. at com.netflix.hystrix.HystrixCommand.getFallbackOrThrowException(HystrixCommand.java:1143) at com.netflix.hystrix.HystrixCommand.executeCommand(HystrixCommand.java:840) at com.netflix.hystrix.HystrixCommand.access$1400(HystrixCommand.java:81) at com.netflix.hystrix.HystrixCommand$2.call(HystrixCommand.java:721) at com.netflix.hystrix.strategy.concurrency.HystrixContextCallable.call(HystrixContextCallable.java:45) at java.util.concurrent.FutureTask.run(FutureTask.java:277) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1153) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.lang.Thread.run(Thread.java:785) Caused by: org.springframework.web.client.HttpServerErrorException: 500 Internal Server Error; nested exception is java.lang.Throwable: Calling Thread included as the last 'caused by' on the chain. at org.springframework.web.client.DefaultResponseErrorHandler.handleError(DefaultResponseErrorHandler.java:94) at org.springframework.web.client.RestTemplate.handleResponse(RestTemplate.java:641) at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:597) at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:557) at org.springframework.web.client.RestTemplate.postForEntity(RestTemplate.java:384) at com.silanis.esl.rest.client.DefaultHttpRestClient.postForEntity(DefaultHttpRestClient.java:227) at com.silanis.esl.eslx.esep.api.service.EsepCommand.run(EsepCommand.java:44) at com.silanis.esl.eslx.esep.api.service.EsepCommand.run(EsepCommand.java:21) at com.netflix.hystrix.HystrixCommand.executeCommand(HystrixCommand.java:786) ... 7 more Caused by: java.lang.Throwable: Calling Thread included as the last 'caused by' on the chain. at sun.misc.Unsafe.park(Native Method) at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:226) at java.util.concurrent.FutureTask.awaitDone(FutureTask.java:437) at java.util.concurrent.FutureTask.get(FutureTask.java:215) at com.netflix.hystrix.HystrixCommand$QueuedExecutionFuture.performActualGet(HystrixCommand.java:1518) at com.netflix.hystrix.HystrixCommand$QueuedExecutionFuture.get(HystrixCommand.java:1448) at com.netflix.hystrix.HystrixCommand$QueuedExecutionFuture.get(HystrixCommand.java:1480) at com.netflix.hystrix.HystrixCommand.execute(HystrixCommand.java:429) at com.silanis.esl.eslx.esep.api.service.EsepGateway.executeMultipleOperations(EsepGateway.java:102) at com.silanis.esl.eslx.esep.api.service.EsepGateway.executeSingleOperation(EsepGateway.java:94) at com.silanis.esl.eslx.esep.api.service.EsepGateway.executeForTransaction(EsepGateway.java:50) at com.silanis.esl.eslx.esep.transaction.document.EsepDocumentService.addDocumentToTransaction(EsepDocumentService.java:114) at com.silanis.esl.eslx.hybrid.HybridEslxDocumentFacade.addDocumentToTransaction(HybridEslxDocumentFacade.java:44) at com.silanis.esl.document.EslDocumentService.addEslxDocumentsToTransaction(EslDocumentService.java:176) at com.silanis.esl.document.EslDocumentService.addDocuments(EslDocumentService.java:135) at com.silanis.esl.api.document.DefaultDocumentApiService.addDocumentsToPackage(DefaultDocumentApiService.java:161) at sun.reflect.GeneratedMethodAccessor964.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99) at org.springframework.transaction.interceptor.TransactionAspectSupport$1.doInTransaction(TransactionAspectSupport.java:304) at org.springframework.transaction.jta.WebSphereUowTransactionManager$UOWActionAdapter.run(WebSphereUowTransactionManager.java:347) at com.ibm.ws.uow.embeddable.EmbeddableUOWManagerImpl.runUnderNewUOW(EmbeddableUOWManagerImpl.java:791) at com.ibm.ws.uow.embeddable.EmbeddableUOWManagerImpl.runUnderUOW(EmbeddableUOWManagerImpl.java:370) at org.springframework.transaction.jta.WebSphereUowTransactionManager.execute(WebSphereUowTransactionManager.java:290) at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:298) at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208) at com.sun.proxy.$Proxy468.addDocumentsToPackage(Unknown Source) at com.silanis.esl.rest.resource.DocumentResource.uploadDocument(DocumentResource.java:93) at com.silanis.esl.rest.resource.DocumentResource$$FastClassBySpringCGLIB$$2abc9d4d.invoke() at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204) at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:720) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.aop.aspectj.MethodInvocationProceedingJoinPoint.proceed(MethodInvocationProceedingJoinPoint.java:85) at com.silanis.esl.rest.logging.PerformanceLoggingAspect.openSession(PerformanceLoggingAspect.java:34) at sun.reflect.GeneratedMethodAccessor159.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.springframework.aop.aspectj.AbstractAspectJAdvice.invokeAdviceMethodWithGivenArgs(AbstractAspectJAdvice.java:620) at org.springframework.aop.aspectj.AbstractAspectJAdvice.invokeAdviceMethod(AbstractAspectJAdvice.java:609) at org.springframework.aop.aspectj.AspectJAroundAdvice.invoke(AspectJAroundAdvice.java:68) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:92) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:655) at com.silanis.esl.rest.resource.DocumentResource$$EnhancerBySpringCGLIB$$9f90e8d1.uploadDocument() at sun.reflect.GeneratedMethodAccessor963.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60) at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:205) at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75) at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:302) at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108) at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84) at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1480) at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1411) at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1360) at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1350) at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416) at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538) at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716) at javax.servlet.http.HttpServlet.service(HttpServlet.java:668) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1233) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:782) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481) at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97) at com.silanis.esl.canary.rest.DefaultIdsMappingFilterService.doFilterAndMapIds(DefaultIdsMappingFilterService.java:22) at com.silanis.esl.canary.rest.IdsMappingFilter.doFilter(IdsMappingFilter.java:16) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91) at com.silanis.esl.logging.DefaultLoggingFilterService.doFilterAndLog(DefaultLoggingFilterService.java:22) at com.silanis.esl.logging.LoggingFilter.doFilter(LoggingFilter.java:16) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91) at com.silanis.esl.security.rest.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:165) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91) at com.silanis.esl.web.exception.ExceptionHandlingFilter.doFilter(ExceptionHandlingFilter.java:60) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:967) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1107) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3980) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1016) at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:287) at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:1084) at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:658) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1820) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)

Thank you for the clarification on the ADA flag. I would very much appreciate the support ticket. we have run out of our own leads to invesitage and are at a stand still as to what we can do to fix this issue.