laenailk's account

Hi, There is no package ID; the package does not get created because of the error message. The real mystery is why this only happens very occasionally; 99% of the packages are created with no problem. Here is the code from creating the signer to the line where the error occurs: try { foreach (CtxRecipientInfo signer in signers) { SignerBuilder newSigner = SignerBuilder.NewSignerWithEmail(signer.email) .WithFirstName(signer.firstName) .WithLastName(signer.lastname) .WithTitle(signer.title) //.WithCustomId(signer.ID) .SigningOrder(signer.signingOrder) .WithEmailMessage(signer.emailMessage); pkg.WithSigner(newSigner); } } catch (Exception ex) { errorMessage = ex.Message; PortalUtils.WriteToLogfile(errorMessage, ""); PortalUtils.WriteToLogfile(ex.StackTrace, ""); throw; } } ///

/// Add signature section for the given signer (idenified by email address) ///

/// /// public void AddSignatureToDocument(DocumentBuilder document, CtxRecipientInfo signer) { try { if (signer.recipientType == CtxRecipientInfo.RecipientType.AcceptOnly) { AddAcceptOnly(document, signer); } else { TextAnchor sigAnchor = new TextAnchor(); sigAnchor.Position = TextAnchorPosition.TOPLEFT; sigAnchor.YOffset = signer.yOffset; sigAnchor.XOffset = signer.xOffset; sigAnchor.Height = signer.height; sigAnchor.Width = signer.width; sigAnchor.AnchorText = signer.anchorText; TextAnchor dateAnchor = new TextAnchor(); dateAnchor.Position = TextAnchorPosition.TOPLEFT; dateAnchor.YOffset = signer.signingDateInfo.yOffset; dateAnchor.XOffset = signer.signingDateInfo.xOffset; dateAnchor.Height = signer.signingDateInfo.height; dateAnchor.Width = signer.signingDateInfo.width; dateAnchor.AnchorText = signer.signingDateInfo.anchorText; TextAnchor titleAnchor = new TextAnchor(); titleAnchor.Position = TextAnchorPosition.TOPLEFT; titleAnchor.YOffset = signer.signingTitle.yOffset; titleAnchor.XOffset = signer.signingTitle.xOffset; titleAnchor.Height = signer.signingTitle.height; titleAnchor.Width = signer.signingTitle.width; titleAnchor.AnchorText = signer.signingTitle.anchorText; document.WithSignature(SignatureBuilder.SignatureFor(signer.email) .WithPositionAnchor(sigAnchor) .WithField(FieldBuilder.SignerTitle() .WithPositionAnchor(titleAnchor)) .WithField(FieldBuilder.SignatureDate() .WithPositionAnchor(dateAnchor))); } } catch (Exception ex) { errorMessage = ex.Message; PortalUtils.WriteToLogfile(errorMessage, ""); PortalUtils.WriteToLogfile(ex.StackTrace, ""); throw; } } ///

/// ///

/// /// public void AddAcceptOnly(DocumentBuilder document, CtxRecipientInfo signer) { try { document.WithSignature(SignatureBuilder.AcceptanceFor(signer.email)); } catch (Exception ex) { errorMessage = ex.Message; PortalUtils.WriteToLogfile(errorMessage, ""); PortalUtils.WriteToLogfile(ex.StackTrace, ""); throw; } } ///

/// Complete the back building process and send the package. ///

/// /// /// /// /// /// public String BuildAndSendPackage(List documents, string exDate = "", int firstReminder = 0, int daysBetweenReminders = 0, int numReminders = 0) { PackageId package = null; try { //Haven't add the documents to the package yet. foreach (DocumentBuilder docBuilder in documents) { pkg.WithDocument(docBuilder); } //Initialize the eSignClient EslClient client = new EslClient(apiKey, url); DocumentPackage docPackage = pkg.Build(); package = client.CreatePackage(docPackage);

Duo, thank you very much for the explanation. We will definitely switch over to the "one-step" approach. Do we need to change anything else to accommodate this, or just call it in place of the other one?

Thanks for your quick response. I discovered that the document is protected and thus cannot have a signature block placed on it. I will have the user fix and try again. Thanks!