Alternate Ways of Sending Emails
Emails can be sent from OneSpan Sign in three alternate ways:
- Using OneSpan Sign's Email Server
- Using a Custom SMTP Server
- Using OneSpan Sign's Email Server with DomainKeys Identified Mail Signing (DKIM)
The Custom SMTP Server and DKIM Signing methods both enable the From field to be configured with the customer's email address when emails are sent.
Using OneSpan Sign's Email Server
This is the default method. It requires no changes to your account.
Using a Custom SMTP Server
If a Custom SMTP Server is used, all email bounce-backs must be handled by the customer.
To ensure email delivery is successful using SMTP, you must authorize OneSpan Sign to communicate with your mail server. Depending on your configuration, IP whitelisting may be required. For information about whitelisting IP addresses, see Environment URLs & IP Addresses.
If you are using any mail service other than Microsoft Exchange 365
If you are using any mail service other than Microsoft Exchange 365 you must specify the following information:
For security purposes, we recommend that you contact our Support Team directly to pass along your password.
| Setting | Description |
|---|---|
|
Host Name |
Name of the SMTP server to connect to |
|
Port Number |
Port that the SMTP server is listening on |
|
Username |
Username to log onto the SMTP server |
|
Password |
Password to log onto the SMTP server |
|
Uses SSL |
TRUE or FALSE whether using SSL |
|
Uses TLS |
TRUE or FALSE whether using TLS |
|
“From” email address |
This will be displayed as the sender's email address |
|
Display Name |
This will be displayed as the email sender's name |
If you are using Microsoft Exchange 365
If you are using Microsoft Exchange 365 you must specify the following information:
For security purposes, we recommend that you contact our Support Team directly to pass along your password.
| Setting | Description |
|---|---|
|
Host Name |
Name of the SMTP server to connect to |
|
Port Number |
Port that the SMTP server is listening on |
|
Username |
Microsoft Azure account username of the customer |
|
Password |
Microsoft Azure account username of the customer |
|
Client ID |
Unique identifiers that the customer receives after configuring the Azure account for OAuth2 authentication |
|
Tenant ID |
Unique identifiers that the customer receives after configuring the Azure account for OAuth2 authentication |
|
“From” email address |
This will be displayed as the sender's email address |
|
Display Name |
This will be displayed as the email sender's name |
For more information on how to set up Microsoft Azure, as well as information on how to obtain your Client ID and Tenant ID, see Deprecation of Basic Authentication in Microsoft Exchange Online.
Using OneSpan Sign's Email Server with DomainKeys Identified Mail Signing (DKIM)
This method supports both DKIM and SPF authentication. Unlike the Custom SMTP Server method, this approach doesn't require the creation of a special server account for OneSpan Sign. However, additional fees apply; for details, please contact your Professional Services Consultant.
IP addresses must be whitelisted. For information about whitelisting IP addresses, see Environment URLs & IP Addresses.