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Years ago, with our initial eSign implementation we noticed a significant drop off when we required a married couple to sign separately. In many states, we found that it was acceptable to have two signature tags, one for each spouses, in …
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I am new to eSignLive still in the Sandbox, thought I would explore the QR Code. It doesn't seem to work. I created a package using the WEB UI, and for one signature I placed the signature and also added a QR Code. Sent the package and…
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Does esignlive support fill-in pdf files? our scenario is that the first signer enters the data in the fill-in pdf & signs it. The document then is routed to the second signer who signs the document to complete the workflow. please let…
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We're looking to whitelist all possible eSignLive IP addresses for the notification events that we will receive for our packages. Could you provide a list for the sandbox, preview and production environments? It would also be useful to…
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Hi, I've tried to fill fields with non-latin characters like łóźćżę, but the result in signed PDF is wrong (see attachment). Is there any way to enable UTF-8 for it?
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We have a need to include previously signed forms within an application package that we send to the client. The request is to have a way to insert these signed documents into another PDF. When attempting to do so in Adobe Pro we are…
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What are the inbound IP addresses for eSignLive? And do these change with the new Sender UI (i.e. the new *.esignlive.com domain vs. *.e-signlive.com)? I apologize if these are listed in release notes somewhere, but my search came up…
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What is the recommended best practice to connect integration code to a SSL secured backend? Any help/guidance would be appreciated. hsamson
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MS word has several different techniques for fields (content fields, bookmarks, and form fields). I’m not sure which technique I should be using and what are general best practices for setting up word templates. Is there any advice on…
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Hello, I'm using c# / .NET to code. I am having trouble writing signatures on pages other than page(0) of uploaded documents. In my DocumentPackage, I use the "FromStream" method and stream a multi-page (3) pages document. However, in…
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Hi, When creating the package programatically (using the REST API / Java SDK), can we configure signer workflow? i.e. signer1 signs first and then signer2. The default behavior is that there is no workflow i.e. all signers get notified…
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Hi, We have a scenario wherein we are rendering the signed document (pdf) in an application named Alfresco (it is a workflow tool) using its built-in pdf viewer. For some reason, the signature doesn't show up in that viewer but when we…
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Is there a way to capture the session expired event for a signer?
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While trying to add the document of one package to other package, am getting an exception : Bad Request(400), message:"Cannot upload the document. Please make sure it is not locked." How can I unlock the document and add it to other…
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Hi, Using Fast Track mechanism, once the package is sent for signing, the signed package is named as the name of the template used in creating the fast track. We have a scenario wherein we are subscribing to the package-complete…
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Could anyone tell me what time zone e-SignLive operates under? Is this something we can set specifically for our account?
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Hi, Does the default "Electronic Disclosures and Signatures Consent" is available in other languages? For instance I'm located in Montreal and we have to support both English and Frech languages and we have also a lot of Chineese…
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If I choose the signer and the handwriting process for signature type, then the user can see the white window on his phone and apply his signature with his hand or with is electronic pencil (if available on his device). But the problem…
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I noticed that packages are removed in my sandbox. Are you cleaning it frequently ?
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From a technical perspective, are there any differences interacting with the eSignLive API when operating under an OEM Partnership arrangement vs a Referral Integration setup? If so, where can I find information about these differences?
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Hi, Our application is not seeing the thank you page in the desktop (iframe) ux. But in the mobile ux we are seeing the thank you page. Two questions: 1) How do we get the desktop view to show the thank you page? 2) If we customize…
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Hello I am using Esign in my web application and try to run the application on IPad . Via IPad I am trying to sign the Document by Esign Hand written signature Technique but I am not able to click on any of the button appearing on…
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We had over 20 packages in our e-sign portal that display as expired even though the package was already completed. Does anyone know why that is? The technician indicated that the packages were completed and that signers were not…
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Is there any way I can remove account logo. I can replace it by logo-esl.png with logo I want. But I don't want any logo in the signing page. How do I do that Thanks
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I would like to add a reviewer to my package and enforce a signer workflow, but the reviewer doesn't have to sign anything. Anyone know how I would go about setting this up?