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I am using a template inside OneSpan to create the package. The template is set up for 2 signers but I would like to remove the second signer using the apex class if there's not one.

I am able to create the roles for both…

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We are grouping multiple forms into a package that will often have multiple signers.  Are there some considerations for handling when a signer declines to sign one of the forms? It appears that declines the entire package.  Is…

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I am using the apex sdk with language='fr' option on the package, email to the signers comes in french but upon clicking the link where it takes you to the login page, it always shows in English. 

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We are embedding the designer in an iframe.  After the user clicks "Send to Sign" the package moves to in-progress status. We prevent OneSpan from sending the message; rather we send the URL via Salesforce.  What is the best…

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I am having trouble replacing the "Placeholder" signers for the template created. I have 2 signers setup as placeholders ('Signer1'). 

        //Build actual Role in replacement of placeholder

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I am getting an error error.validation.sendPackage.noApprovals from the Salesforce Package. 

There's plenty of customization on the Apex class and everything works as long as the file is in the Static Resources…

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Good afternoon, we are beginning to become familiar with and use the designer.  In our pattern, we are adding the signer recipients prior to rendering the designer.  Is it possible to remove the OSS portal user as a recipient…

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We were successfully sending transactions and documents to OneSpan until the start of this week when we started receiving the below error. I have also put the invoking code below, it is based on the Apex SDK. It's a weird error as this…

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I am working on a solution to create a package containing a single document.

When I use a .pdf file, this works fine - the document is sent; a signing URL is generated and I can sign.

When I try to use a .docx file,…

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For this form, we are seeing an unusual behavior.  Prior to signing, the values in a label field are appearing in a different format than after signature.  The line breaks are not being recognized before signing.

See…

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Is it possible to download the signed document and evidence summary PDF as a single PDF with the apex SDK?  Right now we get each file separately.  

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HI Team,

How can we allow a particular signer to upload a signature file into the agreement?

 

I know how to do it from UI but need to do it using salesforce apex code. Right now we are just adding the…

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Does the SDK provide a method to get a link to download the final document from OneSpan's servers? I cannot find it. Thanks!

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Could I get someone to look at this package and help me understand why the signer got "Unauthorized Access: Failed to validate token"? The method that was used to generate the URL is run several times per day successfully but this one…

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I am trying to submit a merged document and consistently getting this error.  The document is passing Adobe Acrobat Preflight.  Is there any additional insight into probable causes of this: error.validation.createProcess…

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We have a use case for the sender to attach an additional PDF document to the form in the package.  For context, our implementation has a library of forms that our users can select from with pre-defined merge…

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Our imaging team is complaining about the OneSpan documents that they are receiving:

"Is there any way to disable the secure feature of Saleforce’s e-Signed documents? 
 
We have been experiencing…

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I am trying to debug an issue with injecting data via Apex SDK into a merge field to a specific PDF form and it's failing. It is working on other forms we have.  Are there some known incompatibilities with certain types of PDF…

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Good morning! Is there a method to retrieve the IP address of a signer via API or otherwise?

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Hi Duo,

Do you have an example of how we can use the APEX SDK to set the expiry date?

Also, looking for a method to extend the time for an expired package?

Thanks!

Peter

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Any thoughts on why message is null? I entered text on the decline to sign.  I received the decline event notification.

Event:

11:05:02:031 USER_DEBUG [16]|DEBUG|ossCallback: OSSCallback:[documentId=null,…

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Is it possible to send a form to a non-signer to populate the form before signing? 

The idea is:

1) Create a package via Salesforce, Salesforce merges some info onto the document

2) Package is created…

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Hi,

I am using the sample code for creating a transaction but getting an error - 

Bad Request - {"messageKey":"error.validation.invalidParameters","technical":"Unexpected Content-Disposition value for parameter …

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I just started with Apex SDK and its integration in one of my developer sandbox. But i didnt see anything with the API key in my sandbox (screenshots attached). So i created a client Id and client secret but not sure if its the right…