Topic Replies Freshness Views Users
Normal topic

We noticed this morning that when a packageID contains _x something in the Apex SDK is removing it from the string.  We are passing in:

packageId = '6h_xtu2OH3w-7q9B1Xww0ztuIm0="
OneSpanAPIObjects.Package_x…

Normal topic
When I look in the browser console I see this error : Failed to load resource: the server responded with a status of 502 (Bad Gateway) Incomplete response received from the application

Incomplete response received…

Normal topic

I have downloaded the Apex SDK from GitHub that created bunch if apex class in the org and main SDK class named as OneSpanSDK. However, all of the example I see in the onespan community refers to EsignLiveSDK. Is there any difference…

Normal topic

We're using OneSpanSDK to generate e-signatures for clients, we're maybe generating ~800 per day. Every now and again a client will receive an

Unauthorized Access
Failed to validate token.

Normal topic

I am having trouble replacing the "Placeholder" signers for the template created. I have 2 signers setup as placeholders ('Signer1'). 

        //Build actual Role in replacement of placeholder

Normal topic
hello there, I set up sandbox.esignlive.com with salesforce sandbox. Using Apex sdk I am able to create package and sign it, but when other users from salesforce try to use apex sdk code they can create package in esignlive but they…
Normal topic

I am attmepting to use a VisualForce page that was created as the template for the signing document. I added the text tags: {{esl:SellerSign1:Signature1,size(80,20)}}
{{esl:SellerSign1:Autofield1:SigningDate1,size(80,20)}}<…

Normal topic

I'm working on the callbacks into Salesforce. The callbacks are triggering just fine. And the provided code where we are uploading the signed documents into the document object is working perfectly. However, I need to upload the…

Normal topic

Could I get someone to look at this package and help me understand why the signer got "Unauthorized Access: Failed to validate token"? The method that was used to generate the URL is run several times per day successfully but this one…

Normal topic

We have registered Callback Event Notification on OneSpan Sign Web UI and Key is getting gernerated correctly. However, I am receiving below error on email as OneSpan Sign Sadnbox access is assigned to me only. 

 

Normal topic

I was trying to implement Call back service in Salesforce from One Span. I have implemented all the steps in Salesforce mentioned in Part 1, Part 2 and Part 3. But however when a transaction is completed in One Span my apex method is…

Normal topic

We are unable to install apex SDK to our sandbox

Normal topic

I am trying to submit a merged document and consistently getting this error.  The document is passing Adobe Acrobat Preflight.  Is there any additional insight into probable causes of this: error.validation.createProcess…

Normal topic
Hi, everyone, We're starting a project to integrate eSignlive into the salesforce org of a customer in my company. While checking the documentation, we've seen that this specific part is pretty useful to us: http://docs.esignlive.com…
Normal topic
Normal topic

I'm having an issue when sending the pdf to OneSpan. This is the error from the dev console

"String length exceeds maximum: 6000000"

Is this because my files are too large? What's the fix?

 

Normal topic

Hello, We have integrated our salesforce application with onespan using APEX SDK.

We have an use case where we also ask Signers to upload some additional documents (eg Driver's license). We used the OneSpanAPIObjects…

Normal topic

We allow users to click a sign button on a page that expires rather quickly (2 minutes) and it opens OneSpan in an external browser tab. Does OneSpan have a feature to ping an endpoint during the signing ceremony to keep the…

Normal topic

Hi all,

Is it possible to customize the email sent out once the signing has been completed (the one with a link to download completed documents'. 

We use e-sign for multiple different documents and want each…

Normal topic
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We want to know how can we set reminder while we are creating the package using apex sdk. Could you please share the…
Normal topic

I have the code working that sets the "sender" when the package is not in-person. But this code doesn't seem to work with in-person. All the in-person packages shows me (account owner) as the owner even when I set a different user as…

Normal topic

Hi Duo,

Do you have an example of how we can use the APEX SDK to set the expiry date?

Also, looking for a method to extend the time for an expired package?

Thanks!

Peter

Normal topic

Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases. 

We want to add personal message to individual signers of the package. Could you please let me know which…

Normal topic

I am getting an error error.validation.sendPackage.noApprovals from the Salesforce Package. 

There's plenty of customization on the Apex class and everything works as long as the file is in the Static Resources…

Normal topic

Is it possible to send a form to a non-signer to populate the form before signing? 

The idea is:

1) Create a package via Salesforce, Salesforce merges some info onto the document

2) Package is created…