REST API | OneSpan Community Platform

Topic	Replies	Freshness	Views	Users
Normal topic Java REST Setting the Sender is ignored I am tryng to change my working code from uploading a single PDF containing a "stage" of forms to upload each form selected from the "stage" as a PDF. Many of the stages select forms which do not contain signatures, so I am not getting any…	3	5 years 7 months ago	17
Normal topic Javascript Web hooks Guys, Do you guys offer any kind of javascript web hooks that can be used to capture when a signer signs a document or any other event?	4	4 years 9 months ago	12
Normal topic JSON Payload Help jsonrest apiPayload Hello, I'm having a hard time structuring my JSON payload to reflect what I want to appear in my package. The documents have already been merged with MOST data via another source, but I do need to add some information to one of the 3…	2	6 years 8 months ago	111
Normal topic JSON Schema "data" node max length Executing a ./api/packages/ POST which includes a status update along with the "data" node. I cannot find the max length of this node. I'm pretty sure I am hitting the max since this is the response I am receiving. I will need to…	1	5 years 6 months ago	19
Normal topic JSON Schema References hello, this may no be the correct forum to post this question. I've most likely overlooked this somewhere, however, where has the team published the various JSON schemas? i'd like to build some to assist with serialization…	9	5 years 9 months ago	90	1144 1053 492 10 + 4
Normal topic JWT Authentication Hi, Trying to configure JWT authentication. It would be great if someone could share any resource, links for configuring the same. Thanks	0	No activity	33
Normal topic KBA Authentication Hi, Good day! We are configuring KBA authentication and doing it in initial package creation call, it is working fine for kba-us provider while for kba-canada, we are getting the response as postal code and province…	1	2 years 2 months ago	46
Normal topic KBA failure max tries not being enforced. Signers never get locked We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent…	6	5 years 7 months ago	81	1556 + 1
Normal topic KBA Signer issue So I have a current workflow that includes KBA on some signers for various packages. When the signer gets their signing url, we are seeing the attached error on the screen. Sometimes it takes us to where we can then proceed to answer the…	6	4 years 6 months ago	61
Normal topic Label alignment Guys, I am creating labels and the text appears in the top left corner of the label box. Is there a way to align this so that the text is either the full size of the label or at the very least, in the center of the label box?	2	5 years 5 months ago	33
Normal topic layout updation by data of system Hi Team, We are able to successfully upload a single document while creating a package . also apply layout on that document which we have create on e-signlive As per or client requirement we need to set the signer on layout and also set…	11	8 years 2 months ago	24	10 + 1
Normal topic List of Documents rest api Hello, How I can get the list of documents for a certain package using rest API call Thanks Nehme	3	2 years 10 months ago	50
Normal topic Listener Not Pulling All Completed Docs We recently put in place a listener that is supposed to pull all completed documents as you would expect. The customer is reporting that there are a large number of documents that didn't get pulled from the OSS cloud. They all were…	3	3 years 7 months ago	42
Normal topic Listening for Callback Notifications in Salesforce Environment SalesforceAPIRESTcallbackcallback event notificationemail We are trying to set up a URL to listen for Callback Notifications in salesforce. Following the API documentation here:	3	3 years 2 months ago	241
Normal topic Locked User Notification Guys - I know that when a document is completely signed, your system will send out a notification that we can capture to do whatever it is we need to do with that information. Is there something similar for when a user locks their…	1	5 years 7 months ago	87
Normal topic Login to eSignLive via my software Hello, I'll try to explain my problem as clearly as possible. I work in a company who develop a software in 4D (programming langage) We sell this software to different client and we would like to integrate eSignLive in our software (that…	3	6 years 10 months ago	364
Normal topic Logo not being placed on dashboard for notaries Guys, I know this has come up before but I cannot seem to find the topic where it did. I am sending a custom logo for use in in the layout settings, on the package object. All of my signers with the exception of the notary signers are…	5	5 years 5 months ago	13
Normal topic Logo Size Guys, I know we can pass our logo in via the package but what I cannot find is any documentation that tells us a preferred size for the logo. Is there one?	1	5 years 5 months ago	74
Normal topic logoUrl property on account object I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony. I've found this documentation - http://docs.esignlive.com/content/c_integrator_s_guide/sdk/k…	3	6 years 7 months ago	11
Normal topic Mark as sent but don't want email to be sent sent email not Hi, I'm using the REST apis. Everything is woking fine for creating packages, adding document, signature and textfields and getting the signing url. But when we mark the package as SENT, we do not want esignlive to automatically send an…	3	7 years 10 months ago	17
Normal topic mark dates as read-only read onlyactive package We are attempting to make fields read only in our OneSpan package. We are trying to use the API to mark them. We cannot find the way to mark dates read-only. The preference would be to mark them read only using…	1	9 months 1 week ago	18
Normal topic maximum amount of senders Hey team, Can we obtain the maximum amount of senders on the account using the API/SDK? Thanks in advance!	1	4 years 8 months ago	35
Normal topic Maximum Failure Time Hi team, I would like to know whether we have the capability to extend the max failure time before locking a signer. If possible, what's the REST API? Thanks,	1	5 years 2 months ago	6
Normal topic Maximum length of package id Hi Is there a maximum length for the package id. Thanks Mario	3	5 years 8 months ago	31
Normal topic meaning of ese_document_texttag_extract_needed attribute Hi, We're investigating a production issue where some packages are not completing, even though they appear to be complete. They return a status of "SIGNING_COMPLETED" when queried via the REST API. We're not sure why, as the package has…	1	6 years 9 months ago	23

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