257 results matched your search criteria
"couldNotBeFlattened" error message
Forum topic
OneSpan Sign
Good Morning guys, My team and I have been working on this error for a few days now and we aren't sure why it is firing off. 
Adding multiple role for Text Extraction Tag but getting error
Forum topic
OneSpan Sign
Hey Team,   I am working with Text Tag Extraction and going through the blog i.e. https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/text-tag-extraction#tab-header-4
Document could not be flattened ??
Forum topic
OneSpan Sign
Hi! When sending some eSignLive packages (.NET SDK), here is the error message I receive for some of the packages I send (it works for others :-S) What does it mean that my document could not be flattened ?
Notary Professional Identify Field not found error
Forum topic
OneSpan Sign
Guys, We have a backup account that is not tied to a vault for testing. We've been told that one account that we are using for a notary has been set up correctly but when I try to update the professional identity fields for that user, I get this error.
Send new document in existing package
Forum topic
OneSpan Sign
I'm trying to send a new document in a package that has the status: Draft But I get the error response
Cannot send package without approvals.
Forum topic
OneSpan Sign
I am trying to run a simple application which does not do much. It simply attempts to wrap a sample PDF around an e signature and the error I get is Silanis.ESL.SDK.EslServerException HResult=0x80131500 Message=Could not send the package.
unsupportedFileType
Forum topic
OneSpan Sign
Hi, when we create the package or upload the new document, I got 'error.validation.unsupportedFileType' error? in which scenarios, this error will throw? thanks, Cindy
FULLNAME signature block format changing between English and French
Forum topic
OneSpan Sign
Hello, I am not sure if this is an issue with the APEX SDK, REST API, or bug in eSignLive. We are using the APEX SDK to create the package + documents in one call from a custom Salesforce page.
Authentication for signing url
Forum topic
OneSpan Sign
Does the signing url support authentication using SAML or some other means so that if someone gets access to the URL they wouldn't be able to use it without a valid token?
Spring Rest Template - 400 Bad Request
Forum topic
OneSpan Sign
Hi, I am using spring boot rest template to create onespan package. I am trying to upload multiple files under key word "file" and json structure as "payload". But I am getting 400 bad request. I have also checked whether the byte array is base64 encoded or not.