OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Keep getting a documentExtractError
Forum topic
OneSpan Sign
I'm not sure what else to do - it doesn't give any more information other than "documentExtractError" ValidationError. Any suggestions?
Update document content & signers reatining the already obtained signature
Forum topic
OneSpan Sign
Hi On an In progress transaction (SIGNING_PENDING) with multiple signers & with Document A that is signed by (SIGNING_COMPLETE) Signer A, is it possible to update the document content (bytes) without losing the already obtained signatures from Signer A?
Postman collection for retrieving documents
Forum topic
OneSpan Sign
Dear Champs, I'm looking for REST API POSTMAN collection for GET https://sandbox.esignlive.com/api/packages/{packageId}/documents/{documentId}/pdf Also advise where can we get packageId and documentId?  
Signer IP Address
Forum topic
OneSpan Sign
One of our clients tells us they want us to capture the IP of the signer. While we could make our best attempt to do this through our application, I can concerned about remote signing since this is not under our control.
Extracting/Organizing a completed signature document
Forum topic
OneSpan Sign
We had a question come up regarding ability to export individual pages from a completed signature document. This is possible in Acrobat from a downloaded completed docusign file.
Multiple Signers (PHP)
Forum topic
OneSpan Sign
Hello, I am working in integrating your esignlive API in PHP. I have got the form and code working. What I'm trying to do next is to add multiple signers on a form.
Orchestration SDK sample - missing DSAPP_Server.jar
Forum topic
Mobile Security Suite
I'm trying to run the Sample for the Orchestration Server SDK. The README.md mentions one need five dependencies - all2wrap.jar - DSAPP_Server.jar - OrchestrationSDKServer.jar - UtilitiesSDK.jar - NotificationSDKServer.jar
how to use attachment
Forum topic
OneSpan Sign
Hi,   I am not clean how to use attachment, could you please share an sample code? Also once there is attachment in a package, the sender have to accept this attachment, otherwise  the signing ceremony will not be completed?   Thanks
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.  
check box
Forum topic
OneSpan Sign
I'm trying to create a new template using a PDF and inserting the "check box".  When a user goes to use the template the check boxes no longer appear.