OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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how to define optout reason in French
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OneSpan Sign
Hi, the optout reason is configured under package.settings, but package.settings doesn't have French language. how to define French optout reason?   thanks, Cindy  
Designer Viewr
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Hello I have one question, for the designer session the package Id that we need must be from the  Transaction for a Sender, or it can be a package id from a normal transaction.
Pdf version 1.7, Adobe Extension Level 11 is not loading in a template
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OneSpan Sign
Hi, I am going to generate a package with pdf which has version 1.7, Adobe Extension Level 11. It is not loading in a template with GUI or not generating package with it. Thank you.
Sign documents via API
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OneSpan Sign
Hello,
DocumentConversionCommand failed and failed retrieving fallback
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OneSpan Sign
Hello, This was working yesterday, and now I'm getting the following error. There haven't been any code changes on our end. Using .NET SDK version 11.0.0. Could not upload document to package. Exception: The remote server returned an error: (500) Internal Server Error.
Declined Process
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OneSpan Sign
I'm looking for information on the declined process. When a signer declines a document, what happens in the system? Does the signer status get updated or is this at a package level? What happens to the package?
New Signing Experience Issue
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Is there a change in updatePackage call for new signing experience. I am able to generate the package and update the package with settings and roles from old signing experience account but same cannot be done with new signer experience account.
Emails are not sending using role id notification
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OneSpan Sign
Hi,  I believe "sending of email" has been turned off on the sandbox I am using. we don't want them to send because sign them in the IFrame. 
TextAnchorPosition assignment
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Hi, I need to create a application which would allow the user to pass the text anchor position in String format. I understand that TextAnchorPOsition is of type enum.
Retrieve a list of all layout api
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OneSpan Sign
Good day! Requirement: Need to retrieve the name of all available layout  Steps taken: we are using the GET/api/layout and providing the type as TEMPLATE