OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Cookie issues on Safari
Forum topic
OneSpan Sign
Hi, With the default security settings on Safari "Allow from Current Website Only", our application is unable to open either the designer or signing ceremony windows in an iframe. The problem seems to be in setting/creating a cookie.
Optout/Decline behavior different from classic UI and mobile
Forum topic
OneSpan Sign
Hi, I have a question regarding Optout/Decline, we tested for current behavior in v11.25 as  
meaning of ese_document_texttag_extract_needed attribute
Forum topic
OneSpan Sign
Hi, We're investigating a production issue where some packages are not completing, even though they appear to be complete. They return a status of "SIGNING_COMPLETED" when queried via the REST API.
Flattening PDF before calling OneSpan Create Package API
Forum topic
OneSpan Sign
Hi! All Our team has been leveraging OneSpan createPackage API to create package and call the signingURL to successfully eSign PDF forms leveraging text anchors. 
About discarding signatures and forcing hand-drawn sigs
Forum topic
OneSpan Sign
Hello Silanis team- Today I have two scenarios for you that stump us. We need an option to abort the "click-to-sign" process.
Error while adding document to existing package.
Forum topic
OneSpan Sign
Team We are experiencing intermittent issue while adding document to existing package. Please let us know why this could happen. For reference i will put in package on which we faced this exception.
Unexpected Error
Forum topic
OneSpan Sign
You guys have been incredibly helpful, and I know you're bogged down. But I figured I would throw this up here and see what information you can provide. I am getting an Unexpected Error. Our technical staff have been notified and will look into the problem.
Use minified JS/CSS and consider using CDNs to improve ESignLive performance
Forum topic
OneSpan Sign
Hello, We are running into performance issues related to the considerable size of the initial load of ESignlive on devices with a weak cellular signal. I did some investigating and found that the typical first load (before cache) is about 4.1MB.
documentBuilder.WithDateSigned is not available
Forum topic
OneSpan Sign
When I am running my code there is point where I am assigning the X and Y position to the signers, using documentBuilder.WithSignature, but next to the signatures there is a date field that has to be updated automatically, and I am trying to use  documentBuilder.WithDateSigned b
One span sign API access through Saml Authentication
Forum topic
OneSpan Sign
Hi,Assuming the one span sign UI is already configured with the Azure AD authentication to login, Is there a way to use same configurations to Authenticate the one span API or get the Auth token for API access. Instead of using the API keys or Client App?