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241 results matched your search criteria
GetGetSigningStatus REST and SDK giving different outputs for same input
Forum topic
OneSpan Sign
We are in process of changing OneSpan SDK to OneSpan REST   In SDK we are retrieving the status using GetSigningStatus(objPackageId, signerId, null) which giving us 'InActive' status as output.
Questions: Adding KBA to our Integration
Forum topic
OneSpan Sign
We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK and we are looking to add KBA functionality to our integration.  We have some questions that we were hoping you could help answer:
Declined Process
Forum topic
OneSpan Sign
I'm looking for information on the declined process. When a signer declines a document, what happens in the system? Does the signer status get updated or is this at a package level? What happens to the package?
Getting documentid for SIGNED document into Notification
Forum topic
OneSpan Sign
We currently received notifications when the package is completed "PACKAGE_COMPLETE" however the documentid property is null. 
Retrieving List of Transactions
Forum topic
OneSpan Sign
Hi Team, I am trying to fetch a list of transactions that should include the received transaction from other senders which requires the signing. Unfortunately, I don't see the transactions which are sent by others with the below code,
Download documents
Forum topic
OneSpan Sign
I have a question, when I did this tutorial check package status and download files , an
Adding Columns to the Transactions List
Forum topic
OneSpan Sign
In the Transactions List on the Live Site I only see 5 Columns listed Transaction name, Recipients, Last Updated, Status and Expiry Date Is it possible to add other Columns and make the sortable?
404 Not Found Error with Two Signers
Forum topic
OneSpan Sign
When we have a package that has two signers and one signer has completed signing and the other is still pending, when we perform a check status, we are getting the following error. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
SMS cell length
Forum topic
OneSpan Sign
When I create package via SDK, I got between errors: 1; when I set sms cellphone=64939837
Signer Complete Event
Forum topic
OneSpan Sign
Hello, We have created a package . Signed all the roles the package, status is complete but we have not received SIGNER_COMPLETE event for one Signer(Co-Buyer).
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