428 results matched your search criteria
Forum topic
OneSpan Sign
Hi,
I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.
Forum topic
OneSpan Sign
Hi,
in our current version 11.25, I found for callback event i.e PACKAGE_READY_FOR_COMPLETE, the sessionUser has the account user id information in the request.
Forum topic
OneSpan Sign
I was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy over successfully.
Forum topic
OneSpan Sign
We have registered Callback Event Notification on OneSpan Sign Web UI and Key is getting gernerated correctly. However, I am receiving below error on email as OneSpan Sign Sadnbox access is assigned to me only.
Forum topic
OneSpan Sign
I am trying to use the mobileCapture feature - when I open the document on a PC and click on the "Sign with Mobile Device" button - I get a message that "the requested feature is not available with the current license"
Also i am unable to use the Position Anchors with the mobileCapture using the c
Forum topic
OneSpan Sign
Hi,
In the JSON retrieved for a Package is there a way to figure out Who (Role/Email) has delegated to Who (Role/Email).
After delegation we get the ROLE_REASSIGN event.
{
"@class": "com.silanis.esl.packages.event.ESLRoleReassignEvent",
"sessionUser": "4f124151-9ab9-4956-bf8b-c67454f2b63d"
Forum topic
OneSpan Sign
Hi,
I'm trying to submit a payload to POST https://sandbox.esignlive.com/api/packages, in the past few days it has been intermittently working and not, this morning it hasn't been working at all yet.
The error message is
{ messageKey: 'error.internal.default',
technical:
Forum topic
OneSpan Sign
Hello,
I've created a notarized transaction, when I want to send the transaction (with REST API) i get this error :
Code :400
message : "There is no Notary with a signature assigned to this package."
messageKey : "error.validation.notarizedProcess.noNotaryInvolvedInSigning"
I tried to send the tra
Forum topic
OneSpan Sign
Hi
We are testing boundary conditions for email length and are getting the following error when creating a package.
can you tell us why theis email is being rejected?
: Response code: 400
: Silanis Error Response: {"messageKey":"error.validation.invalidEmail","message":"Email address is invalid:
Forum topic
OneSpan Sign
we are receiving below notofication.
{"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"SIGNER_COMPLETE","sessionUser":"WvkDSx1Y7TwJ","packageId":"ZDpPk7usBE9clU9SHp_PllOB6As=","message":null,"documentId":null,"createdDate":"2019-01-01T12:04:28.213Z"}
We want to get Signer Name f