OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Unique Package Name
Forum topic
OneSpan Sign
Hi, We have a requirement where we need to impose unique package name when users create a transaction. I understand that the only uniqueness that eSL has is the packageId and not the name. Is it possible to check the uniqueness of package name before it is created? Thank you.
Text tag name
Forum topic
OneSpan Sign
I have one question regarding Text tag, can we define a name for a text tag? For e.g, in the below text tag, can we set a name as well? So that when we retrieve the value we know that the value corresponds to that particular field.
DRAFT Packages not visible
Forum topic
OneSpan Sign
Hello, just started to work with the REST API. currently working thru the Python test cases / examples. i have two initial observations. 1.
Can not generate the URL
Forum topic
OneSpan Sign
Hello, I am getting this error while generating the signing URL: Could not sign documents. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://apps.e-signlive.ca/api/packages/-XN_Sbs1bSm9Hbs1x3dqpUWdBUk=/documents/signed_documents.
Signature place holder showing in the background
Forum topic
Intelligent Adaptive Authentication
Hi,
Text Anchors
Forum topic
OneSpan Sign
Hi, Our integration with eSignLive includes some document merge functionality - where users create a layout for a "template document".
embedded signing
Forum topic
OneSpan Sign
Is it possible to have it so embedded documents can be signed by users without them needing accounts?   User accesses out system (we have their name and email)
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Add Radio text tag
Forum topic
OneSpan Sign
Hello Sir, I have added radio control tag inside the pdf file like below way : §-esl:signer1:Radio:Group("opt1")-§ §-esl:signer2:Radio:Group("opt1")-§Ja §-esl:signer1:Radio:Group("opt1")-§ §-esl:signer2:Radio:Group("opt1")-§Nee But getting below error : {"Could not upload document to pa
Signing through certificate
Forum topic
OneSpan Sign
Hello I am using document extraction approach using REST API and able to create the Transaction successfully. The problem I am having is that when I click to sign, it opens image capture screen like in the attached screenshot.