375 results matched your search criteria
Listener Not Pulling All Completed Docs
Forum topic
OneSpan Sign
We recently put in place a listener that is supposed to pull all completed documents as you would expect. The customer is reporting that there are a large number of documents that didn't get pulled from the OSS cloud. They all were created by the same sender using bulk send.
Customer email address
Forum topic
OneSpan Sign
Is customer email address mandatory to start an eSign transaction. What if I need signature of a customer who does not have an email address?
Get Evidence
Forum topic
OneSpan Identity Verification
Hi,   Is the audit trail pdf only available when the a transaction has successfully identified an individual   Thanks
Creating Package from Action and Error Handling
Forum topic
OneSpan Sign
I have been asked to provide a button action (I assume action since we are Lightning Experience) that will allow users to click on record page to create a Package.
Adding additional document by signer or reviewer
Forum topic
OneSpan Sign
HI there,   I wondering if there is a feature in OneSpan signing which allows for Signer to add document to the transaction. Please advice.
Creator of Document Leaves Company
Forum topic
OneSpan Sign
What happens when the creator of the document leaves the company? If the creator had a delegate, will the delegate be able to finish any pending transactions? 
Attachment Upload Date by API
Forum topic
OneSpan Sign
Hi team, We have a client who's asking whether there's a way to get when an attachment is uploaded, using API? It seems not in the transaction payload. Thanks in advance!
Manager Dasboard Overview
Forum topic
OneSpan Sign
Hi, We would like to request the option to grant managers and admins the ability to view all transactions per account, without having to set up delegation.
Has Signer Downloaded
Forum topic
OneSpan Sign
Is there a way using the API to tell if the SENDER has downloaded the transaction?  We want to check before we enable the 120 day retention rule
Adding a document for information only
Forum topic
OneSpan Sign
Is it possible to add a document in a transaction just for information in addition to a document to be signed (we don't want to use the accept only option) ?