1785 results matched your search criteria
406 Error When Retrieving Attachment
Forum topic
OneSpan Sign
Hi, I have a method to Retrieve the attachment:public async Task<byte[]> GetAttachmentContentAsync(string packageId, string attachmentId){   
Text Tags with negative offset gives me an error
Forum topic
OneSpan Sign
Hi All Hoping someone can shed some light on this. I'm using the esl text tags in a document i'm uploading. My package json which works fine.
Signer can't reassign despite "Change Signer" feature already active.
Forum topic
OneSpan Sign
Hi everyone,Signer #1 already signed the contract, and waiting for Signer #2 to sign the contract.However, Signer #2 is no longer in the role and is supposed to assign the Signer #3 (taking over the role of Signer #2) to sign the document.
Scroll Bar Issue in Esign
Forum topic
OneSpan Sign
For the esign iam not able to get the iframe height based on the content of the document. If I try to fetch the content height of the esign I am getting "cross-origin error". I have 3 section element inside the iframe that is main, header and footer.
The remote server returned an error: (500) Internal Server Error.
Forum topic
OneSpan Sign
int the call to CreatePackage when calling the eSign rest api , we get 500 error from the server. EslServerException: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://sandbox.e-signlive.ca/api/packages/o6Qqzj2LSQVcL28SnOxjUNKx-oE=/documents.
Version 9.4 createSessionToken Failure: Could not deserialize JSON Invalid State
Forum topic
OneSpan Sign
Hi, When creating a package and calling the setName method with a string containing a period or dash the JSON response says deserialization failed, upon further inspection there were also code 400 "invalid state" messages included. How can we fix this?
Javascript Event Notifiers
Forum topic
OneSpan Sign
https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/using-javascript-event-notifiers  
Unhandled Server Error
Forum topic
OneSpan Sign
We’ve seen an error a few times in the past week or so (screenshot attached.)  During signing, after clicking Confirm on one doc we get a server error as below.  We have to close the modal and restart signing, which picks us up at the document we were meant to go to next but I’m u
Functionality to mass-replace specified signer in all relevant transactions
Forum topic
OneSpan Sign
Right now there's the option to update transactions to replace a signer either manually after checking transaction reports or using API https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/adding-updating-and-removing-signers
Retired/Left Company Signers
Forum topic
OneSpan Sign
We have a need to transfer completed packages from a signer to viewable from another signer.  We have had signers retire or leave the company and want to transfer their documents to be viewable by another signer.