OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Not seeing all packages when polling OneSpan
Forum topic
OneSpan Sign
We seem to be having an issue where we don't seem to pull in any of our recent test files using either the GetPackages or the GetUpdatedPackagesWithinDateRange.  We DO get results using those as long as we move the date range back to at least last November.  The catch is that if we
Did You Know - creating a Session Token using the signer's email address
Forum topic
OneSpan Sign
For integrated signing (e.g.
Missing Signature Fields in JSON
Forum topic
OneSpan Sign
Hi, I've created a layout containing a signature with all available fields (Signing Date, Date, Signer Name, Signer Title, Signer Company, Text Field, Checkbox, List, Radio, Text Area, and Label) using the eSignLive designer screen, but when I retrieve the package via the REST API some of the fiel
No Role found for signer email
Forum topic
OneSpan Sign
Our client is receiving the error message "No Role found for signer email" when trying to send a package. We are creating a custom ID however the custom ID is guaranteed to be different (one ends in -1 the other in -2).
Missing fields
Forum topic
OneSpan Sign
Hello all, Thank you for the good forum, and your help here! I'm trying to integrate our systems with you, and I'm sending a JSON object trying to clone a template with 1 pdf document inside, but by some reason all the fields are not listed. First thing I've noticed is that when you create the packa
Issue with PUT call only on Sandbox
Forum topic
OneSpan Sign
Guys,I am getting this error when trying to update the package status of a package. Is there something going on with the PUT call? I am able to do the other POST calls.url - https://sandbox.esignlive.com/api/packages/{transactionID} 
Mobile SDKs - Industry best practices
Forum topic
OneSpan Sign
Hey folks at ESL, great job with the mobile SDK, though I'd like to suggest a couple things you can do to make working with the mobile SDKs a little easier.
Retrieving transaction reports using REST API
Forum topic
OneSpan Sign
Hi Duo, Happy New year greetings to you and your family! 
Issue with fetching report via API/SDK
Forum topic
OneSpan Sign
I have a client who is calling the ReportService method of the SDK However, for a specific date, he is getting the below error: Code snippet as below: Console.WriteLine("Calling for Completed "); //between 14/3/2016 - 15/3/2016 report = eslClient.ReportService.DownloadCompletion
Is it possible to change status from OPTED_OUT to DRAFT?
Forum topic
OneSpan Sign
I've tried to do a status change on OPTED_OUT package to DRAFT (edit data, then set it to SENT). Request PUT /api/packages/PACKAGE_ID HTTP/1.1 Accept: application/json,application/zip,application/pdf,text/html; esl-api-version=10.7 Accept-Encoding: gzip, deflate Authorization