270 results matched your search criteria
how to use attachment
Forum topic
OneSpan Sign
Hi,   I am not clean how to use attachment, could you please share an sample code? Also once there is attachment in a package, the sender have to accept this attachment, otherwise  the signing ceremony will not be completed?   Thanks
Access denied to delete package
Forum topic
OneSpan Sign
Hi, I'm having an issue when trying to use the delete feature to permanently delete a package. Using the Java SDK, I simply execute the following line. eslClient.getPackageService().deletePackage(new PackageId(packageId));
Signing session for group signing
Forum topic
OneSpan Sign
In the application we have users and organizations. A user can be a member of an organization. The use cases for signing are as follows:       1) An individual user has a required signature field
Runtime error
Forum topic
OneSpan Sign
The .Net SDK throws exception “Object reference not set to an instance of an object.” When we try to retrieve some data like (Layouts, Sender info, Auditlog) and there is no data. It would be better if it just return null, instead of going to the exception path. Thanks,
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.  
Implement eslClient.signDocuments(packageId) in Rest API
Forum topic
OneSpan Sign
Hi Team I would like to sign all the documents on behalf of sender and multiple signer using a package id.
Retrieving Users count via REST API
Forum topic
OneSpan Sign
Hi, We would like to retrieve the count of users created over a period of time. i.e. # of users created yearly. We are using the following API and it isn't providing us the desired results ...can you please assist? https://signer-esignlive.com/api/account/senders?search=created:2016 thanks Neel
Issue while changing Notary on package
Forum topic
OneSpan Sign
Duo,Has anything changed with the process of changing the notary on a package? We are now not able to change the Notary at all on any of our Notary packages. Also, just fyi, this happens when trying to use a notary that is within the senders account. 
Custom ID field
Forum topic
OneSpan Sign
When documents are signed via the application they are uploaded for storage, however some of the generic documents don't have a customer ID available.  Is there a way for the sender to be able to apply the customers ID onto specific forms as well include the customers ID within the evidence
Transfer Laserfiche Connection to another Account
Forum topic
OneSpan Sign
Hi Moshiur   The customer had Laserfiche connected to the wrong account. We are establishing a new account. Do they have to do the install all over again?