1137 results matched your search criteria
Create the package only with documents and update the package adding the signers later.
Forum topic
OneSpan Sign
I am trying to create the package only with documents and I will need to update it later adding the signers, the signature tag is already created in one of the documents, that is why I am using EnableExtraction. I get an error:   
Signing Invitation to Cell Phone
Forum topic
OneSpan Sign
We have a client who wants us to send the Invitation Email to begin a signing session to a customer's cell phone as well.  They claim that some of their customers don't have email (!) and only have cell phones, and that their competitors send links to sign docs straight to a text message ins
Customize the email’s FROM field
Forum topic
OneSpan Sign
Hello, Is there a way to customize the email’s FROM field? Right now, the field shows as: e-SignLive . I understand that the sender’s email address cannot be changed without using DKIM. But, how about changing the alias?
Notary not being notified by email when sending package via REST API
Forum topic
OneSpan Sign
Guys, I am building the JSON package and sending it up via the REST API. For whatever reason the system notifies the signers but the notary is not getting sent the email. I've tried changing the signing order to have the index on the notary be first but that still doesn't work.
How to identify sessionUser from JSON response payload via Rest API
Forum topic
OneSpan Sign
Hello, Our team has started the integration with eSignLive REST API to create and send packages, sign the documents and get response payload from callback listener.
Update Expiration Date
Forum topic
OneSpan Sign
Hey there! I have a transaction with ExpirationDate with 2 signers (with sign order) and are required Attachments.
Evidence Summary not being received due to 10MB size limit
Forum topic
OneSpan Sign
You do have a 2021 enhancement request that is on your priority list to increase the MB size.  however in the meantime we are having issues with the ES not being emailed.  We've sent out numerous communications to tell our users to always use their Dashboard. 
ERROR: The email is already in use for this package
Forum topic
OneSpan Sign
Guys, While trying to send a package, I got this error. "error.validation.userAddition.duplicateEmailUsage - Error Message: The email is already in use for this package. - Error Name: Validation Error - Technical Info -"  
Reminder emails in REST API
Forum topic
OneSpan Sign
Hi, We have implemented the Reminder emails to the signers by given API and refering the below link: Reference link: Setting Reminders Guide Currently we are getting the reminder emails not on the next day.
Using OneSpan email invitations in addition to session token URLs - will this work?
Forum topic
OneSpan Sign
Hello,