54 results matched your search criteria
Query package fails only for 'Change Signer' usecase
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have setup below usecase which is working fine. 1. Sent e-signature request to John smith (only one signer on the package). 2. John Smith signs the document. 3.
Remove signer from an In Progress transaction
Forum topic
OneSpan Sign
We have encountered several instances of multiple signers added to a transaction, but only one signer completes the esignature.  That signer then downloads the docs and has the other signers wet sign the document.  We then cannot access an evidence summary for just the one signer.
Need to pump the data to the document , signer will be manually done and upload the document with wet signature and change the status to complete in one span
Forum topic
OneSpan Sign
HI , I have a scenario like  1.upload the document in one span. 2. Pump the data to the document through one span. 3. No e-signature needed. 4. once data is pumped we will get manually sign from customers.
How cancel a pending eSign package?
Forum topic
OneSpan Sign
Hi guys, Literally, How the Sender cancels a pending e-signature package? https://community.onespan.com/documentation/onespan-identity-verification/guides/web-service-guide/developer/cancel-transaction 
Configuring an SMS Service Provider for in the Platform core.properties
Forum topic
OneSpan Sign
We'd like to configure an internal SMS Provider into our "on premise" eSignLive platform. The Platform Administrators guide suggests that this can be done by simply making the appropriate settings to the core.properties file.
Pre-populate signing date tag in the signing ceremony instead of it just being blank
Forum topic
OneSpan Sign
There are times where we want to merge the signing date but do not just want the tag to result in a blank space in the document. Docusign and other e-signature providers will pre-populate the current date when the signing ceremony is opened.
apex- sdk. Text tag getting shifted down on the signed document.
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases. We are using a text tag to capture signer's tax number : {{esl_TaxNumber:Signer1:textfield:value(""),size(160,22)}}
Record signatures using a single profile
Forum topic
OneSpan Sign
My company is working on a mobile application (android & iOS) that handles roommate agreements. We are generating PDFs from HTML and were hoping that the eSignLiveSDK would be a turn key solution to adding eSignatures to the experience.
Decline to Consent Warning
Forum topic
OneSpan Sign
Hi Guys, Got another one.
We're sometimes receiving a 'Failed to validate token.' error
Forum topic
OneSpan Sign
We're using OneSpanSDK to generate e-signatures for clients, we're maybe generating ~800 per day. Every now and again a client will receive an Unauthorized Access Failed to validate token.