OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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iFrame goes white after signing for a moment
Forum topic
OneSpan Sign
With one signer and one signature field after the signer signs the iFrame goes white for a short period or time before going to a page that says the package is complete and giving a link to download it. Is there a way to not show this page.
Flattening multiple signed documents
Forum topic
OneSpan Sign
Hi, We have a need to flatten a large number of signed/locked documents. The following API call works great for one document at a time: GET /api/packages/{packageId}/documents/{documentId}/pdf?flatten=true
There is some incompatibility with Junit?
Forum topic
OneSpan Sign
My tests were working fine, until I installed any version of implementation group: 'com.silanis.esl', name: 'sdk', version: '11.28'java.lang.IllegalStateException at DefaultCacheAwareContextLoaderDelegate.java:132        
Parallel signing question
Forum topic
OneSpan Sign
Hi, Could you please tell me if the following is possible using esignLive UI (we do not want to go the API route) 1) If the package has say 5 signers , can we set it up such that the first 3 sign sequentially and the last 2 in parallel 2) If the package is set to have all signers sign in paralle
SMS is not being received for some customers
Forum topic
OneSpan Sign
Hi, We have received some complaints from customers that are not receiving the OTP in their signature process.
Signing Completed Email Customization
Forum topic
OneSpan Sign
Hi all, Is it possible to customize the email sent out once the signing has been completed (the one with a link to download completed documents'.  We use e-sign for multiple different documents and want each document to have its own email template.
What does OOB stand for?
Forum topic
Intelligent Adaptive Authentication
OOB stands for Out-Of-Band. Out-of-band authentication is a type of two-factor authentication that requires a secondary verification method through a separate communication channel along with the typical ID and password.
Email Bounce 500 Error
Forum topic
OneSpan Sign
Receiving this error
Signed Document - Validation Error
Forum topic
OneSpan Sign
Hi Team, When we download signed documents from onespansign using REST API, after opening it, we can see  validation warning as "At least one signature has problem" (Please refer highlighted section from the attachment).
update email after signing started
Forum topic
OneSpan Sign
Hi,   I saw one post in the forum, and saying after signing started, not able to update the signer's email address. but I tried it with SDK call and it seems works for me. anything I missed? thanks, Cindy