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2677 results matched your search criteria
Runtime error
Forum topic
OneSpan Sign
The .Net SDK throws exception “Object reference not set to an instance of an object.” When we try to retrieve some data like (Layouts, Sender info, Auditlog) and there is no data. It would be better if it just return null, instead of going to the exception path. Thanks,
Thank You message disabled but still showing on mobile viewer
Forum topic
OneSpan Sign
We have the thank you dialog box for signing ceremony disabled for our signers, and it doesn't show up when you finish signing on a desktop. However the thank you messaging still shows when finished signing on a mobile device. Is there a way to hide this on the mobile UI as well?
Customize the email’s FROM field
Forum topic
OneSpan Sign
Hello, Is there a way to customize the email’s FROM field? Right now, the field shows as: e-SignLive . I understand that the sender’s email address cannot be changed without using DKIM. But, how about changing the alias?
How to remove the electronic disclosure?
Forum topic
OneSpan Sign
Hi, We have tried to remove the default consent form using the following snippet eslClient.PackageService.DeleteDocument(packageId, "default-consent"); But the electronic disclosure still shows up and our signable PDF is not shown. We are using one of the small samples the works perfectly without t
Handle Email Bounce
Forum topic
OneSpan Sign
Hi, We have the requirement to display the user whose email has bounced. We have used EMAIL_BOUNCE event, but that event is not having all the information it feels. Please propose a possible way to get the data during EMAIL_BOUNCE.   Thanks,  Sumanta
Release 11.36 removes user-agent header in the callback
Forum topic
OneSpan Sign
Guys, I am trying to find more information on this to see if this impacts us since we are using the callbacks. Can someone point me to an example of how this is being used/removed so that I can check if I will need to modify my code? Thanks!
Question release 11.42
Forum topic
OneSpan Sign
Hi, Quick questions regarding 11.42 release. The opt_out function will be deprecated and we would like to know if its gonna replaced by something else ? Also, what is the difference between opt_out function and decline function (both are currently available)
Text field numeric response only
Forum topic
OneSpan Sign
I have a document that I have applied a layout which includes a text box to enter a dollar amount. Is there a way to only allow a numeric response, no alpha characters?
First signer confirmation popup
Forum topic
OneSpan Sign
Hi, we are having integrated solution with our front end using eSignLive as the back-end. On the signing ceremony the first user after signing documents and completing his part of workflow does not get message what do do next. Is this an expected behaviour? If not how to fix it?
Capture Signature
Forum topic
OneSpan Sign
Hello how are you? would it be possible via API to call this screen to capture the signature? I have an application that needs to send the documents, is it possible to add the documents and call an "iframe" of the OneSpan page, to select the signature position?
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