343 results matched your search criteria
Group recipients failing when promoting templates across environments
Forum topic
OneSpan Sign
Hello! We've recently adopted a group recipient into our templates and now need to migrate all our templates across our other sub-production environments, with a view to then do the same into production.
Esigning process not translating to French
Forum topic
OneSpan Sign
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.
Event Notifications not being created for Transactions from APEX SDK
Forum topic
OneSpan Sign
We're trying to implement OneSpan Sign, but in the process of using Apex SDK, we noticed that Callback Event Notifications are not getting created for the transaction. If we create the transaction manually in Salesforce, event notifications are created for the transaction.
front-end event notification
Forum topic
OneSpan Sign
Hi Support team,   our client is expecting front-end event notification when signing is completed, does OneSpan provide it? not the one registered in the portal.  by the way, client using iFrame to launch OSS. thanks, Cindy
Query package fails only for 'Change Signer' usecase
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have setup below usecase which is working fine. 1. Sent e-signature request to John smith (only one signer on the package). 2. John Smith signs the document. 3.
Language
Forum topic
OneSpan Sign
Hi, I'm finding the language settings to be quite confusing and don't see a thorough guide explaining it. Here are some questions I have. If there is a guide, please point me in the right direction, else I'll need some help to understand the following.
hidden fields using bulk send
Forum topic
OneSpan Sign
Hi OneSpan Sign,
Need to delete a signer not the fields associated with it
Forum topic
OneSpan Sign
HI , I have a scenario like i  need to only pump the data and signers will manually sign the document. 
Mobile app crash on launch
Forum topic
OneSpan Sign
Steps to reproduce 1- install mobile OneSpan sign app on Pixel 4xl 2- Click on "login to your account" 3- app crashes, no time to enter any logon credentials See screenshots.
Using SDK to deploy API in Kubernetes cluster
Forum topic
OneSpan Sign
We have developed an API service wrapper for OneSpan Sign, using .NET framework 4.7.2. This service is currently deployed within an Azure Service App. We are investigating the possibility of moving this service to a container and running it within a Kubernetes cluster (likely AKS in Azure).