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100 results matched your search criteria

Safari iFrame display differently between mobile and desktop.

Forum topic

OneSpan Sign

Hi We are displaying e-document in iFrame. On Safari, there was a known cookie issue described in https://developer.esignlive.com/forums/topic/cookie-issues-on-safari/ . We are ok with it as long as it shows description and guideline to the client.

Orientation issues on mobile device with signing ceremony in iFrame

Forum topic

OneSpan Sign

When the signing ceremony is in an iFrame on a mobile device in portrait orientation there is a message asking the user to turn their mobile device to a landscape orientation.

Not receiving the PassCode on the Mobile while doing SMS Authentication

Forum topic

OneSpan Sign

Hi Team, While I'm using the SMS Authentication type to authenticate a signer, the signer is not receiving the passcode SMS. Even I tried it with the package created using the sandbox environment. But, I'm not getting the passcode. Is there any ways to resolve this issue?. Thanks in advance.

How to make esign signing ceremony mobile responsive?

Forum topic

OneSpan Sign

Hi, We are going to implement esign in mobile where customers will sign our app from mobile browser. So, we need our iframe mobile responsive but the signing ceremony pdf content is not responsive. Therefore, we need the content in iframe mobile responsive. Thanks.

Unable to see Mobile number of recipient on Onespan portal

Forum topic

OneSpan Sign

On Onespan portal when we open any transaction, We can see email id of the recipients but we cant see mobile number of the recipients. We want to know if there is any option to see the mobile number. We wanted to ensure if the mobile number was entered correctly by users.

Thank You message disabled but still showing on mobile viewer

Forum topic

OneSpan Sign

We have the thank you dialog box for signing ceremony disabled for our signers, and it doesn't show up when you finish signing on a desktop. However the thank you messaging still shows when finished signing on a mobile device. Is there a way to hide this on the mobile UI as well?

Creating callback event for Mobile device signature request email

Forum topic

OneSpan Sign

Here is the situation : We integrated OneSpan eSign into our Saas.

What is the difference between email.notify.mobile and email.notify

Forum topic

OneSpan Sign

Hi, email.notify.mobile This template sends a signer an email with a link that can be used to capture their signature on a mobile device

Zooming on mobile make the capture signature area too big.

Forum topic

OneSpan Sign

I found an issue with the signature box on mobile (I have attached a video). Environment: Safari, iPhone12 Step to reproduce