71 results matched your search criteria
How to unlock a signer on a package that is Complete
Forum topic
OneSpan Sign
I have a package that was sent out for signing and was completed successfully.  The member is now trying to access the documents to review for their records and have input their Q&A incorrectly too many times.  When I open my OneSpan Inbox and look into this package, this signer sho
How to find if signer has completed the transaction
Forum topic
OneSpan Sign
I have a border line case, let's say there are two signers. One signer signs but do not click confirm. How do you find if signer 1 has completed the signature ceremony or not.  
eSL Backend Database / Reporting
Forum topic
OneSpan Sign
Hi, I have a question about data retrieval / reporting. Everything I've read thus far within the eSL documentation references the use of the Java/C# SDKs and/or the REST API for data retrieval and reporting.
Active link to supporting PDF document during signing ceremony?
Forum topic
OneSpan Sign
As part of our use case there is a statement on a form where the client acknowledges receipt of a document.
MSC event notifier not registered
Forum topic
OneSpan Sign
Hi, One of our client is reporting that the "ESL:MESSAGE:STARTED:SIGNER_COMPLETE" event is not showing in console with Mobile Signing Ceremony, under this scenario: - Have a signer and three documents, first document contains one signature, second is an accept-only document, third document is a rev
Why I am receiving two emails , once package has been sent for eSign
Forum topic
OneSpan Sign
FYI, We have received two emails, 1) Dear Madeva, You have been added as a signer to the eSignature at IBM package "ID-00001507". ......... ........ And it has Go to the eSignature at IBM package buton after some time another email has received.. 2) Hi Madeva, esi
What is the difference between email.notify.mobile and email.notify
Forum topic
OneSpan Sign
Hi, email.notify.mobile This template sends a signer an email with a link that can be used to capture their signature on a mobile device
resending form
Forum topic
OneSpan Sign
If a client makes a mistake on a form and needs to fix a custom field.
Embedding Signer Tags in a document uploaded to eSignLive
Forum topic
OneSpan Sign
Hi excuse my ignorance as I am migrating from Adobe Sign and trying to use the text tags to trigger Signer1 fields in my uploaded document. I have tried a few iterations of trying to get a Signer1 Signature field recognized after i have uploaded
Customize signing ceremony tool bar language
Forum topic
OneSpan Sign
Hello, We want to customize the Tool Bar language for some of our signing ceremonies. I'm looking at this guide that highlights the Ceremony Layout Settings.