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561 results matched your search criteria
500 Internal Server Error
Forum topic
OneSpan Sign
Hello Duo, I am getting again and again the following error during sending document to esign. {"technical":"65533","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again.
Error creating package
Forum topic
OneSpan Sign
User is receiving error: 02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T_D6zLeA4o=/documents.
Pkg status's
Forum topic
OneSpan Sign
Hi there; my understanding has been there are 7 status's (Draft, In Progress[sent], Completed, Opted out, Declined, Archived and Trashed) Does "Expired" count as a status? ( it's not included on OneSpan Account Summary report ).
Can a secondary signer be optional?
Forum topic
OneSpan Sign
Hi, I followed this guide to format my PDF to accept signatures for my client1 and client2. However, client2 is an optional signer.
Changing package status
Forum topic
OneSpan Sign
When I do PUT request to /api/packages/{package_id} with request payload as { "status": "DRAFT" } I get error response as { "code": 415, "entity": null, "message": "Unsupported Media Type", "messageKey": "http.status.415", "name": "Unsupported Media Type", "technical":
Signature on the signed document
Forum topic
OneSpan Sign
Hi, We have a scenario wherein we are rendering the signed document (pdf) in an application named Alfresco (it is a workflow tool) using its built-in pdf viewer. For some reason, the signature doesn't show up in that viewer but when we open the document in adobe pdf viewer it shows up. Could you
400 error when creating package
Forum topic
OneSpan Sign
Hello team, We have a client who was following the example code from this link: https://www.esignlive.com/blog/esignlive-create-send-package-rest-ruby They used the Package Definition JSON from this link: https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-rest/ And
Optional signatures
Forum topic
OneSpan Sign
Hello, We have a form that has two signature spots but the user only signs one spot. Would the Silanis API allow some sort of command for optional signatures?
Failed to Delete Document
Forum topic
OneSpan Sign
Hello, I hit the REST API to try and delete a document from our package, and this is the response we got. { "messageKey": "error.validation.cannotDeleteDocumentInActivePackage", "message": "Document is in a active package and cannot be deleted.", "code": 400, "name": "Validation Error" }
Injecting fields not populated
Forum topic
OneSpan Sign
Hi Team, Need your quick help.
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