385 results matched your search criteria
Creating a role for a package
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OneSpan Sign
I'm trying to add a role to an existing package in draft status.
Document visibility
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OneSpan Sign
Hi I want to Specify/ restrrict the Documents a Recipient Can View.
SMS is not being received for some customers
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OneSpan Sign
Hi, We have received some complaints from customers that are not receiving the OTP in their signature process.
Injecting fields
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OneSpan Sign
Hello,   I am trying to inject data into a field on a PDF that is uploaded to onespan. I have the field in the following format   [Signer1.Capture1.Textfield1]  
Injecting fields
Forum topic
OneSpan Sign
Hello,   I am trying to inject data into a field on a PDF that is uploaded to onespan. I have the field in the following format   [Signer1.Capture1.Textfield1]  
Position Extraction with 3rd party PDF not detecting signature field
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OneSpan Sign
Hi, Is there any requirement on the PDF so that Position Extraction is captured by the REST API? The problem I'm having is that Im working with a 3rd party which delivers a PDF with Signature Fields in the PDF.
Downloading Documents Zip file API not working
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OneSpan Sign
Hello,I have been trying to test the Download Documents zip REST API and it's not working. I've tried through the sandbox and also via postman but I keep getting the following error: 
Unable to add Word Documents to transactions
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OneSpan Sign
Hi, This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment. If I attempt to upload via the UI I get the following error after about 30 seconds: "ERROR
display consent only first time for previously assigned signers
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OneSpan Sign
Hi, I integrated the esignlive with the REST API. The only concern is there are too many clicks for the 2nd time signer(user).
Add Document to package is too much slow
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OneSpan Sign
Hello, we use sdk.net in our solution and we are confronted with slowness, for example when we try to add documents that exceed 3 MB to a package, it takes up to 8 seconds per document (sdk calls this method api rest : https://docs.esignlive.com/api-docs/sandbox-us/#/Documents/api.packages._package