OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Notary Handdrawn values question
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OneSpan Sign
Guys, I am seeing some weird results when trying to change the notary capture signature. Can you please fill me in on each of these items and if they are working as intended. 1.
Signers Status Issue
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OneSpan Sign
Hi Team, I have Created a package using "REST API" which has two signers , And when any one of the signer is "Decline" the document the other signer status is also getting "Decline" Basically i should get the one signer Decline And another "SIGNING_PENDING" API URL : https://sandbox.e-signliv
Creating transaction without X Y coordinates
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OneSpan Sign
Hey team, We have a client who are asking this question: "I still have issue creating the transaction without the position X and Y. I tried assigning the layout but still doesn’t help. We want to avoid having to pass in the X and Y coordinate of the signer field and just use the template to automa
Query with Create Transaction
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OneSpan Identity Verification
Hi :) Currently trying to create transaction using returned JWT token and am getting this error message, 404 Not Found, is the end point complete? i copied it from the email.
Update Package from Draft to Sent Postman
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OneSpan Sign
Hey guys,  I'm trying to put together the following flow:
Not seeing all packages when polling OneSpan
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OneSpan Sign
We seem to be having an issue where we don't seem to pull in any of our recent test files using either the GetPackages or the GetUpdatedPackagesWithinDateRange.  We DO get results using those as long as we move the date range back to at least last November.  The catch is that if we
eSignLive Callback failed. (Failed to communicate with the callback server)
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OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
Dynamically position signatures during document creation
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OneSpan Sign
Hi,
Signature Name is not being persisted
Forum topic
OneSpan Sign
I am seeing a possible bug where I am creating a package with 1 document, 1 signer, and 1 signature. When creating the package, I give the signature a unique name using the .WithName(string signatureName) method. Then, when I use the eSignLive client to retrieve the documentPackage, the
Signer Id's Validation
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OneSpan Sign
Hi! I am using the SDK to create a ceremony with a custom signer id and I need to use the signer's email. The SignerBuilder.withCustomId(String) method's javadoc says the following: